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We have an exciting employment opportunity within the Financial Assessments Service. An Assessment Assistant post has been created to work within the Service Improvement and Support Team. Full training will be provided.

You will be helping those on a low income to pay rent and Council Tax through the administration of Housing Benefit and Council Tax Support claims, changes in circumstances and reviews, and deal with any associated queries.

You will be part of a team who maximises the collection of Council Tax by ensuring liability and any reductions via discounts, disabled relief, exemptions and Council Tax Support are correct, maintained, reviewed and aligned to each other.

The Service Improvement and Support Team takes on various projects that require a financial assessment and may not be directly related to Housing Benefit or Council Tax Support. As a team member, you will be required to learn quickly and be flexible in adapting to new types of work to support the Financial Assessment Service as a whole.

We are looking for people who have the right competencies and behaviours as set out in the person specification and have the ability and willingness to learn. Testing of basic Maths and English will be part of the shortlisting process

A full training plan will be put in place for the various processes and over a period (at least a year) could lead to more complex assessments and the opportunity to be ready to apply for the next role as a Financial Assessment Officer.

As a customer focused service, you will be responsible for ensuring that excellent customer service is delivered to our most vulnerable residents. You will work with many internal teams to resolve issues so clear communication skills are essential.

Contact Details -

If you would like to know more about the role, please contact either Marc Pruis on 020 8132 2425 Or La-Toya Duffus 0208 132 2352 for an informal discussion.

If you have any difficulties accessing this information, please contact Charlotte O'Sullivan, Recruitment & Onboarding Advisor on 0208 132 3189 or charlotte.o'sullivan@enfield.gov.uk

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month paid sabbatical for Children’s Social Workers

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application.