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Company name:MITIE MES

Job Title: Fabric Technician –– Static role – Stoke Call Centre

Reporting to: (position) Local Area Controller

Our values and behaviours

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Job objectives and responsibilities

To carry out semi-skilled building services (handyperson) tasks on a fixed basis, paying due regard to Health & Safety legislation, specific company requirements and the latest regulations and approved Codes of Practice. The job holder will have Fabric skills and be able to carry out minor building fabric repairs, Plumbing and any installation work required but also an Electrical and Mechanical understanding to be able to undertake basic electrical tasks e.g. repairs to light fittings and lamp changing. Carrying out water flushing/temperature checks and completion of the L8 log book will also be required.

The job holder will occasionally be responsible for supervision of specialist sub-contractors and other trades associated with rectifying building fabric/electrical and plumbing problems where so instructed. They should have sufficient electrical competencies to be able to work safely on low level electrical tasks such as lamp changing, PAT testing etc. He/she will be expected to communicate well with MITIE staff of other disciplines and be expected to provide assistance where necessary and within the operative's competence.

A proactive, flexible approach to the job is a prerequisite requirement.

Main duties

• Carry out all planned building / fabric maintenance tasks as per program and keep accurate auditable records of works planned and completed.

• Carry out all reactive works to all technical and building equipment as required, ensuring minimum downtime is experienced.

• To ensure that the site is kept in good decorative order internally and externally – and to given specification and ensure timely completion.

• Carry out all planned and reactive furniture works to given specification and ensure timely completion - including additional works in relation to furniture relocation and moves.

• Supervise all MITIE sub-contractors on Vodafone property effectively, ensuring all relevant guidelines legislation is adhered to and all relevant paperwork is in place.

• Understands and works within all Health and Safety criteria and processes relevant to work activities. -Safe systems of work / PPE / COSHH / Accident & Incident Reporting.

• Shows a proactive approach to Health & safety in the work environment and take the necessary steps to ensure risks are mitigated.

• Ability to carry out fabric repairs and maintenance including plumbing/drainage, basic electrical, joinery work, painting and decorating including any preparation works

• To work closely with other MITIE staff to deliver all work within the allocated time frame.

• Remain fully aware of customers' needs at all times, therefore maintaining high standards of customer care

• Be flexible and undertake other reasonable duties to accommodate operational requirements

• Promote the 1TEAM ethos.

Person Specification

• Experience of planned preventative maintenance and reactive works / tasks

• City & Guild qualification and/or demonstratable experience in one or all of the following disciplines –

• Painting & decorating

• Basic Electrical

• Basic Plumbing/Drainage

• Lock repairs

• Basic building fabric repair

• Manual Handling certified

• IOSH certified or equivalent

• Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, and over the phone. A professional demeanour is required at all times.

• Integrity & Trust

• Good Organizing Skills

• Ability to work on own and as part of a team

• Timely Decision Making

• Planning

• Customer Focus

• Problem Solving

• Tidy with a keen eye for detail

• IPAF or PASMA Trained

• L8 water hygiene experience

• Basic computer skills

• Clean driving licence

Working within the Mitie values and behaviours

People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy -

We do what we say we will

How we behave…

• We treat all colleagues with respect

• We challenge people when they don't do the right thing

• We welcome advice from anyone that might improve what we do

• We are open and honest

• We think safety and always follow rules for safe working

Helpful -

We go out of our way to make a difference

How we behave…

• We work with each other to achieve the best for clients and for Mitie

• We share information to help colleagues succeed

• We build great relationships

• Our first response to requests will always be positive

• We look out for each other, never walking by unsafe actions or situations

Inspiring -

We help others to be the best they can be

How we behave…

• We support and encourage each other to develop

• We lead by example

• We set clear expectations

• We listen to and learn from others

• We learn from mistakes and incidents to prevent recurrence

Passion Take our people, add their passion, and you get something really special.

Spirited -

We give it everything we've got

How we behave…

• We do good things for each other, the environment and the community

• We appreciate diversity and encourage it

• We demonstrate team spirit

• We are committed to doing things better and setting new standards in all that we do

• We take pride in what we do and have fun doing it

• We celebrate success and say thank you

Fresh thinking We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.

Pioneering -

We do things that excite and amaze

How we behave…

• We bring new ideas to the way we do things

• We are willing to try new things

• We encourage and support innovation

• We consider things from other peoples' points of view

• We embrace new thinking and technologies

• We build health & safety into everything we do

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;

• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

• Use all work equipment and personal PPE properly and in accordance with training received;

• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.