Job Description
Engage in continual service improvement, measuring performance against the Service Level Agreement and taking remedial action to ensure delivery of a high level of client satisfaction. Develop and update systems and procedures; creating process maps, guides and standard operating procedures for use by the team and other key stakeholders as necessary. Engagement in regular audits of recruitment and payroll activities to ensure NHS employment standards are adhered to, preparing reports as appropriate. Delivery of relevant training such as recruitment and selection training for manager; developing content as necessary to ensure it reflects current policy, legislation, NHS standards and best practice.
To be a first point of escalation for applicant queries/concerns in connection with the recruitment and payroll process. Manage the team ensuring the delivery of a customer focused and responsive recruitment service; being accountable for and holding staff accountable by being a role model of positive, motivational and visible leadership; demonstrating Trust values. Develop and coach direct reports managing the performance of individuals, effectively and consistently in line with Trust policy and procedures. Championing and contributing to the development of staff to achieve maximum potential.
Provisional interview date 23rd August 2023
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