End Date
Monday 28 August 2023
Salary Range
£23,370 - £24,600
Agile Working Options
Hybrid Working
Job Description Summary
A full time telephony role working 35 hours per week based in Halifax
Job Description
Key Details
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JOB TITLE: Home Insurance Customer Consultant
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SALARY: £23,370
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LOCATION: Halifax
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HOURS: Full Time, 35 hours- per week
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WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity
Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!
We’re currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands.
As a Home Insurance Customer Consultant, you’ll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them.
We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible.
About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
What you’ll need
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Crucially, you’re a people person - working with your team to provide an essential service to our customers.
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The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs.
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The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met.
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Attention to detail and strong communication skills to support and get our customers life back on track when things go wrong.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.