Do you have a passion for customer service and problem solving?
Do you want to support NHS Professionals colleagues at the start of their exciting career with the NHS Bank?
The customer support onboarding team provides the highest level of customer service for our applicants who are going through their onboarding and compliance journey with NHS Professionals to be fully fledged workers on the NHS Bank. We aim for first contact resolution with all queries received by working collaboratively with other departments to resolve all queries within agreed SLA and timeframes.
Role: Customer Support Onboarding Coordinator
Salary: £21,300 per annum
Hours: 37.5 Hours per Week - Monday - Friday
The position has the option to be fully remote, hybrid or office based and is 37.5 hours per week, Monday - Friday, between the hours of 8am - 6pm on a rota basis.
We are a high volume, fast paced team whose responsibility is to provide a knowledgeable, insightful, and helpful onboarding support to any inbound query whether it’s from an applicant or Client Trust either over the phone, email or webchat.
We ensure all applicants who are going through their NHSP onboarding process is seamless and that we give them all the information needed so they fully understand what is required of them to be compliant and ready to work.
You will be customer service focused and have a passion for supporting people with their queries both on the phone and over email and the support you will offer helps NHSP provide the wider NHS with their bank staff by filling shifts and roles.