Outline
To operate and carry out the administration of security systems, including but not limited to card access
systems, emergency contact database, HR databases and purchase/ ordering systems, ensuring that all
matters are dealt with promptly and to provide a service that exceeds customer expectations. Additionally,
assisting with other general administrative tasks, when asked by management. This may include assisting the
broader team, note taking and issuing security communications.
Dimensions
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Reports to: Operations Manager
- Number of reports: N/A
Key Results Area
Security:
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Liaising with other departments to maintain site access control systems, ensuring that only legitimate
persons are granted access.
- 100% compliance of production of site access cards to global PES policy.
- Routine audits of access lists with area owners and regular cleansing of security database against non-
badge activity.
- Carry out and witness drug and alcohol testing as requested by management.
- Administrative support to any G4S investigatory or disciplinary hearings.
- Fully understand the use of relevant I.T equipment and the GSK I.T security policy.
- Support on site Security teams should there be a requirement.
- Customer Care:
- Display an outstanding level of customer focus and understand the reasons for it.
- Excellent communication skills with individuals on all levels.
- Excellent oral and written communication skills.
- To take responsibility for issues that staff and visitors may have and assist in finding a resolution.
- Display a high standard of personal presentation to maintain the image of both GSK and G4S.
Emergencies:
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Be able and willing to provide support to the broader security team during onsite emergencies, such
as fire evacuations or first aid incidents.
Administration:
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Maintain logbooks and comprehensive records of access cards issue, as required by the global PES
policy.
- Maintain and provide a customer booking process of appointments for security services, using MS
Teams/ Outlook, whilst being able and willing to accepts AD Hoc requests and the ability to facilitate
the fast track of VIP requests.
- Issue temporary access cards for staff from both inside and out of the EMEA region and understand
the difference.
- Performing HR responsibilities through use of employee screening platforms
- Answer email and telephone call pertaining to the role.
- Maintain a stock of all required security equipment, including access cards and accessories,
stationary, and consumables.
- Maintain a safe working environment and report any issues.
- Other reasonable requests from management
Post holder must be able to demonstrate:
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Good literacy and communication skills and have good verbal and written English.
- Posses a fantastic telephone manner
- Be computer literate in basic programmes, such as MS Word, PowerPoint, Excel, Outlook etc.
- Excellent customer service and awareness.
Personal attributes:
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A consistently smart appearance.
- Represent and promote the values of both G4S and the customer, internally and externally.
- Reliable, self-motivated, and ability to use one’s own initiative to work without supervision.
- The ability, tact, and diplomacy to deal with people at all levels, including the customer, staff, visitors
and in all circumstances, such as during an emergency or in a time of stress.
- Must be able to maintain integrity and the confidentiality of all information relating to company
matters, staff and information.
- Self-confidence and an interest in development