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Customer Service Assistant (Remote), UK-Based

6c77524

Stoke-on-Trent, England

2 days ago

23046 GBP ANNUAL

bet365

Stoke-on-Trent, United Kingdom

Denise and John Coates

$2 to $5 billion (USD)

Company - Private

2000


Job Description

Overview

Operations

Full Time

Closes 20/08/23

Stoke-on-Trent

Full Time

Closes 20/08/23

Who we are looking for

A positive, confident and enthusiastic Customer Service Assistant who will be key to supporting our customers in the United Kingdom with their account queries.

We have a fantastic opportunity for you to utilise your invaluable communication skills whilst working from home.

You will respond to a variety of customer account queries and provide an excellent level of service. A fully remote training plan is provided, therefore no prior experience is required.

A private home working environment and a stable internet connection is required; however, we will provide you with the additional equipment to complete the role.

Successful applicants will need to permanently reside in and provide proof of eligibility to work in the UK.

This is a full-time remote role, working hours are between 07:00 and 23:00, working any five days from seven, including evenings, weekends and bank holidays.

The starting salary for this position is competitive, increasing to £23,046 per annum upon successful completion of training. We also provide a generous bonus scheme and a range of other benefits.

The next intakes for successful applicants will be on 18th September 2023 and 9th October 2023.

Preferred skills and experience

Passion for working with customers.
Excellent verbal and written communication skills.
Good listening skills.
Competent computer, literacy and numeracy skills.
Willingness to learn.

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Main Responsibilities

Providing a positive customer experience.
Providing a first time resolution.
Responding to customer queries in a timely manner via Live Chat and email.
Escalating queries where necessary.
Maintaining awareness of policies and procedures.

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