Location: Ditton Park, Slough/hybrid
Salary: £50,000 - £60,000 dep on exp + car allowance + annual bonus + bens
About Us
In the UK, Allianz Insurance employs over 8,000 people up and down the country. The company’s Head Office is situated in Guildford, Surrey, plus we have additional support services with over 1,000 people based in Trivandrum, India.
We offer commercial insurance with a full range of products for sole traders, right up to large commercial organisations. We also provide a range of personal insurances including, home and motor, musical, legal expenses insurance and cover for pets and horses.
We're a global company, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities and celebrate an inclusive culture. Find out more about Allianz Insurance.
This role sits within our Allianz Musical business and as a member of the Musical Insurance leadership team, you will be responsible for the day-to-day delivery of our musical insurance customer care centre and claims service. With c15 people working as a virtual team across UK and India, your focus is to provide the necessary leadership and coaching of team members needs in order to deliver the personalised and caring service our customers expect from Allianz Musical.
Key responsibilities:
Through the coaching and motivation of your team leaders, you and your leadership team will work with team members to deliver the best possible outcomes for our customers as measured through customer feedback, complaint resolution and reductions, and NPS.
Alongside daily service delivery, you are expected to explore and define opportunities to improve the customer experience, improve productivity and create a high performance working culture.
The Operations Manager is one of four leadership roles governing the Musical business. The successful candidate will be someone who is naturally inquisitive, delivery focused, and likes to take the lead. A good collaborator and confident decision maker who will also enjoy the autonomy and variety this role provides.
Experience required:
- Previous contact centre or claims operation experience within insurance/regulated environment
- Coaching and developing team leaders and team members
- Managing operational delivery alongside service improvement and change
Skills required:
- Strong coaching, motivating, and people development skills
- Strategic thinking and planning
- Ability to communicate with team and senior stakeholders
- Strong interpersonal skills and emotional intelligence
- Strong written and spoken English
- Possess strong analytical and problem solving skills
Benefits
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from – including: retail discounts and insurance cover - so you can pick a package that’s perfect for you. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Annual bonus scheme
- 30 days holiday plus bank holidays
- Car allowance
- Private Medical Insurance
- Contributory pension scheme
- Group Income Protection
- Flexible buy/sell holiday options
- Global Career development benefits
- Health and Wellbeing
- Ensure equal pay
- Flexible working arrangements
- Full time and part time policies
- Employee parental support
- Maternity & paternity leave
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
Allianz is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
At Allianz we believe that the difference in our people makes the difference to our business. We’re committed to removing any barriers in our recruitment process so if you’re having difficulties with your online application or any other stage, please email us at hr-recruitment@allianz.co.uk
For external applicants only –
Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us.