Job Description
An exciting opportunity has arisen within the Appointments Booking Office, based in Neath Port Talbot. The Appointment Office deals with daily calls from patients relating to queries regarding their appointments and waiting times.
The successful candidate will need to be able to provide a patient centred approach to booking, whilst following guidelines. The candidate will need to be enthusiastic and have good administrative qualities.
Provide a courteous, professional booking service for new and follow up appointments that complies with procedural guidelines and quality standards.
Administration support in the effective management of appointments bookings, including clinic maintenance.
To ensure that all communication with patients, carers and staff is always undertaken in a courteous and helpful manner.
Liaising with patients to arrange and agree appointments.
According to clinic template rules, booking appointments from waiting lists.
To maintain the security of patient identifiable information in your care.
The Booking Office is based at NPTH
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
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