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Business Support Administrator

A rewarding, advanced administrative role in a work setting like no other – where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

The Role – Business Support Administrator

This is a key role working as part of our professional Administration Support team, responsible for:

• Providing support to the Executive Assistant, Senior PA & Senior Management Team, dealing with complex administrative tasks on a range of zoo projects and governance.
• Providing support to the Executive Assistant & Senior PA by maintaining accurate data records, in both paper and electronic filing systems.
• Facilitating both in person, hybrid and fully virtual meetings, including co-ordination and creation of agendas, meeting papers, and taking accurate minutes.
• UK and overseas travel arrangements.
• Assisting with purchasing requests, raising of purchase orders and liaising with the Finance team to resolve account queries.
• Assisting with the day to day running of the Admin Support office and to being a point of contact for queries from internal and external parties.
• Assisting with organising diaries and events.
• Providing cover for the Reception team.

What makes Chester Zoo a great place to work?

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development.

The Package

• Permanent contract
• Between 35 – 40 hours per week worked over 5 days. Core hours of work are between 8.30-5pm, Monday-Friday
• 33 days annual leave pro-rata (based on 40 hours)
• Salary of £29,021.21 (based on 40 hours)
• Staff pass so you can visit the zoo during your time off plus a number of complimentary tickets for your family and friends
• Healthcare plan and employee assistance programme
• Cycle to work scheme
• Discounted gym membership
• Discounts on cinema tickets, restaurants, high street shops and more via Perks
• Pension scheme with generous employer contributions up to 9%

Our Requirements – Business Support Administrator

• Significant proven experience working in an administrative role in a diverse organisation.
• Relevant administrative qualification (e.g. NVQ level 2 or higher), or equivalent experience.
• Excellent communication and reporting skills to engage and communicate with Directors, senior management and a wide range of other internal and external stakeholders.
• Advanced knowledge of standard Microsoft packages including Outlook, Word, PowerPoint and Teams.
• Experience of meeting coordination, agenda creation and providing timely and accurate minutes.
• Excellent organisational skills with the ability to prioritise workload and meet deadlines.
• Numeracy and data analysis skills, with attention to detail and accuracy essential.
• Ability to respond to enquiries tactfully and professionally.
• A relevant ICT qualification (e.g. ECDL) is desirable, but not essential.

More About Us

We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.

Shortlisting of applications and interviews for the role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.