Job Summary:
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Responsible for training all staff in Service Delivery, i.e., HGV Drivers, Loaders
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Responsible for facilitating and training in-unit staff on specific training deliverables
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To ensure ongoing training of all staff maintaining the highest operational standards
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Undertake all normal direct duties falling within Service Delivery remit as and when required
Main Duties and Responsibilities:
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To ensure that all staff training is carried out in line with any training materials provide
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To continually overview the training requirements and to update procedures as required, or update existing procedures as requested
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To prepare and develop new training materials as and when required
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To ensure that staff are trained to the required standards to enable them to ensure an excellent service to the customer at all times.
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To accurately complete all associated paperwork, ensuring that all training is conducted appropriately recorded
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To performance assess staff against training provided as required
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To carry out duties with strict adherence to the Health & Safely Policy of the company.
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To cover the Service Delivery position as and when required or to undertake any other tasks as and when required.
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To liaise with and support Service Delivery Department as required
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To undertake airside audits as and when required.
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Upload all training documents and ensure the unit skills matrix is maintained and current.
Education
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Ideally educated to ‘A’ level / Diploma / NVQ equivalent with a full clean CAT C driving license.
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Preferably experienced in the field of customer services within the airline industry.
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Excellent spoken and written English.
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Experience of working & driving airside desirable, but not required.
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Knowledge and understanding of Health and Safety and Food Hygiene, Dft regulations an advantage.
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Knowledge of airport bylaws
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HGV licence Class 2
Work Experience:
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Ideally Driver Trainer experience
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Preferred Airside experience
Other Skills:
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Excellent interpersonal and communication skills
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Team building skills
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Administration skills
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Computer literate
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Self-motivated
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Flexibility and change-minded