Soul London
Account Manager / Senior Account Manager
London / Hybrid
£DOE + Benefits
A little bit of Soul
At Soul we share the belief that every interaction with a customer is an opportunity to transform a Client’s business.
Soul is a customer engagement agency that has been in existence for just over 10 years. The three founding partners are still very active in the day to day running of the business which makes us unique in the market.
As an Agency we are passionate about the outcomes we deliver for our Client’s and have an exemplary track record. This is reflected in the tenure with have with our Client’s and the things they say about us and the referrals they give us!
Our point of difference from a strategic point of view is that we work with psychologists to understand not just what people do but why they do it. We call it Customer Mindset Mapping which is our proprietary planning tool, which we know drives behavioural change for our Clients customers and prospects.
We’re a team of highly experienced people who can cut to the chase and focus on what matters.
We’re looking for talent to complement what we do.
The Role:
Account Manager
What we are looking for:
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We are looking for a passionate Account Manager to work across a number of accounts.
- Reporting to the Account Director you will be responsible for the day-to-day contact with our Client’s.
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Co-ordinating all projects - ensuring they are delivered within timescales and on budget.
- You will need to be capable of working in a fast-paced environment and have excellent attention to detail. You will need to be good at prioritising multiple projects and demands and dealing with a wide variety of responsibilities; from receiving Client requests to managing campaigns to being responsible for the finance on projects.
- As an Account Manager you should be able to demonstrate creative judgement and be able to input into the strategic process ensuring that the two work hand in hand.
Above all we are looking for someone we will enjoy working with, who has a positive can-do attitude, and who can be fully trusted and relied upon. We are a very collaborative team and have a ‘get your sleeves rolled up ‘mentality – there is no room for egos.
Key Responsibilities
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Build and maintain positive, trusting and respectful relationships with our Clients, agency team and agency partners.
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Manage and oversee the day-to-day administration of all core Client projects and budgets.
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Demonstrate an in-depth knowledge of the Client’s business and the sector in which they operate.
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To work closely with the AD and planning team in terms of strategy development and implementation.
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Deliver inspiring and accurate creative in collaboration with the creative team.
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Demonstrate a sound understanding of the agency’s ambition and how they relate to your role.
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Contribute positively to our agency culture.
Essential skills and attributes
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Minimum of 2 years experience in the industry.
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Excellent organisational and administrative skills.
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Ability to write best in class creative briefs.
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Competent in producing cost estimates and reconciliations.
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Experience of direct mail and email campaigns from concepts to execution.
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Exceptional eye for detail and meticulous proofreading skills.
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Emotionally intelligent, a team player, positively ambitious.
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Well versed and confident in customer engagement.
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Active interest in the world of customer engagement, marketing, business and the world at large.
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Confident at presenting creative alongside AD & CD.
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A good creative eye, and an ability to critique.
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Strong relationship builder at appropriate levels.
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Proven track recording in delighting and exceeding client expectations.
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Strong negotiation skills.
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Ideally have FS and/or Utilities experience.
About You
You need to be:
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Passionate
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Ambitious
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Driven
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Great Communicator
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Team Player
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Have no ego
Key Benefits
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Monday - Friday working structure, no weekends
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25 days holiday plus Christmas closure
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4 days working from home - 1 day in London office
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Mission Discovery
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LinkedIn Learning
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Pension & Healthcare