Job Description
An exciting opportunity has arisen to join the Telehealth team within Mersey Care NHS Foundation Trust as a Telehealth Health care assistant. The Telehealth hub is a busy and exciting Clinical hub service within the Trust. It supports patients with long-term health conditions and acute conditions to manage their condition using Technology at their own homes.
We are looking for enthusiastic and committed health care professionals with flexibility in working hours. The role involves working as part of a non-clinical and clinical team that provides support to patients.
Full Training will be provided
This is an exceptional opportunity to be part of an expanding clinical team that uses Telehealth technology to prevent hospital admissions for patients with acute &chronic long-term conditions.
Working in partnership with Liverpool CCG and other health and social agencies, we have delivered this programme to over 12,000 patients so far.
The postholder will support the Telehealth clinical team and will be working in accordance with the hybrid working policy of the trust. You will need to have the ability to communicate with patients using telephony and IT /Excel/teams Offering telephone advice to patients and carers on a wide range of issues including use of equipment, health promotion, lifestyle advice, and self-care following training.
Principal Responsibilities:
Undertake a range of patient interventions over the phone as delegated by the team leader and other qualified clinical staff.
Offer advice to patients and carers on a wide range of health issues including health promotion, lifestyle advice self-care.
Plan and organise own work schedule once delegated from the team leader/clinical coordinator.
Work within existing clinical guidelines, policies, and procedures.
Offer advice and support to patients and families in a wide range of situations.
Communicate factual and sensitive information within confidentiality guidelines to patients, ensuring all information is appropriately documented and reported back to the team leader/coordinator.
Demonstrate own role to new starters and students.
Communicate information to a multi-disciplinary team and other agencies as appropriate.
Undertake ordering and receipt of stores.
Undertake further training to gain skills in other areas.
Document all patient interventions within electronic patient records.
Participate in PACE reviews to establish objectives, reporting arrangements, supervision and ongoing development.
Participate in mandatory training events.
Work with community services to improve patient participation and involvement.
The post holder shall, as necessary provide cover for and undertake duties of absent colleagues
The post holder shall follow all the policies and procedures of the
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
All post holders will agree to:
Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of community services, mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.
Role model the values of the Trust – Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support– in all activities and interactions with employees, service users and other stakeholders
Challenge the stigma associated with mental health and learning difficulties.
Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.’
- Work across professional and organisational boundaries to improve services for all.
Maintain their specific knowledge base and develop new skills.
Value the contribution of the patient / service user voice.
Operate within any organisational codes of practice or those from a relevant professional body.
Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.
Comply with all health and safety legislation and local policies and procedures.
Adhere to all organisational policies.
Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment
Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.
This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of the changing needs of the Trust in consultation with the postholder.
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