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Manage monthly production and delivery (QlikView, N-printed Excel and QlikSense reports)

Complete thorough QC before reports are delivered to partners/clients

Follow-up on any RM related enquiries

Help with ad-hoc RM report requests such as creating new demo reports, creating historical reports, data extraction

Communicate with the Portal team and Qlik team for any RM related issues such as RM portal folder, Qlik Tool, Nprinting Tool etc

Report any recurring issues to the Development team and MIT team leader

Support UAT testing in conjunction with the product manager and the Development team

Involvement in a broad range of tangential projects which may be integrated with or benefit the RM service.

Support RM product manager

Create relevant documentation and methodologies and update existing ones as and when required.

Provide production training when necessary

Manage related Prototype to Production (P2P) evaluations

General Support (Customer Assurance data support)

Day-to-day data extraction for internal analysis

Sporadic data issue investigation

MIT production support

Update other MIT production documents on a regular basis

Additional side projects may be managed in parallel

Good command of English, both spoken and written

Educated to college or degree level with a technical bias

Excellent Excel skills (complex formulas, vlookup, pivot table, macros…)

Basic Qlik Sense skills

Basic Project Management skills

Effective communicator able to communicate at all levels of the organisation

Good interpersonal and teamwork skills

Works well under pressure

Creative mind, able to think outside the box and good problem-solving skills

Ability to analyse & interpret data

Able to work independently and drive projects forward with little supervision