About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
TITLE: Customer engineer
GRADE:6
LOCATION: Swindon, Stevenage, Oxford, Reading, Milton Keynes, Northampton & Luton
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR has an exciting opportunity for an enthusiastic Customer Engineer to join our dynamic team. This position is well suited to an individual that is looking to advance their career in engineering/IT and gain hands-on experience in a thriving and supportive workplace. We are currently recruiting across the UK and NI.
Position Summary & Key Areas of Responsibility:
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To diagnose faults, make repairs and to replace modules on ATM’s, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.
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Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high levels of customer satisfaction
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Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
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May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing /sitting for prolonged periods
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The role requires the ability to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively
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Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies)
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Tools/laptop/Android phone and all other required tools are provided
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Uniform and PPE provided
Candidates profile and qualifications:
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A Full UK, manual driving license is mandatory
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Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.
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Experience preferred with Windows operating systems
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Experience preferred in general PC hardware and software maintenance
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Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure
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High level of mechanical/electrical aptitude
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Excellent interpersonal skills and customer facing relationship skills required
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To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.