What you'll do
As customer habits change and become more digital focused, our Branch Network is at the heart of our local markets acting as a community hub supporting and educating our customers to Bank with us using their channel of choice.
The role of a Customer Service Representative (CSR) is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customer’s transactional or service requests and answering specific product queries. Our CSR’s also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving our customers the choice of how they wish to bank with us.
We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation who has a genuine passion for going above and beyond for customers – everything else we can teach you!
At HSBC we are passionate about coaching and developing our people, working for us you will have access to our learning platform “HSBC University” and will have the opportunity to develop yourself and your career further, you could even decide to start an apprenticeship programme with us and gain a qualification as you work.
HSBC is a Global Bank and working for the Branch Network can be the gateway to an amazing Career, with access to other roles across the group with the ability to explore Flexible working locations, our only ask is that you commit to the Branch Network for the first 18 Months of your career, to embed your learning and grow your skill set.
Within this role you will;
- Provide an exceptional face to face customer service in a timely manner whilst working in a fast paced busy Branch environment
- Process a wide range of transactions, including the balancing of funds whilst maintaining a high degree of accuracy
- Have an eye for detail
- Adhere to our policies and procedures
- Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms to enable the customer to use their channel of choice
- Collaborate as part of the dynamic Branch team
- Actively seek to improve workflows and processes to make banking with HSBC easier for our customersWhere & When you'll work
Our team operate between Monday to Friday 09:00-17:00 and Saturday 09:00-13:30 (Not all our branches are open on a Saturday)
We are currently recruiting Full and Part Time Customer Service Opportunities across various Branches in our Local Market which include:
Croydon Area including
- Balham
- Clapham Junction
- Croydon North End
- Sutton Town Square
- Tooting Broadway
- Wallington
There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.
Your Training
You’ll enjoy a full induction and training course of 4 weeks in total. It is run virtually and is designed to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer.
Training is Monday to Friday
As the training is intensive it is important that you are able to attend the whole course, so consequently, you will be unable to take holidays during your training period.
If you join us on a Part Time basis we recognise that our training hours may not fit into your days/hours of work and will pay overtime or offer time back in lieu of any additional hours worked during your training period.
What You’ll Get!
We offer an attractive starting salary of £22750 plus an annual discretionary performance bonus.
You will also receive:
- Over six weeks’ holiday. This includes bank and public holidays with the option to buy or sell up to 35 hours holiday
- Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. Over 20 different categories ranging from Electronics, Fashion, Entertainment, Travel and Home & Garden to name a few.
- A market-leading employer Pension contribution*
- Access to “My Choice” Flexible benefits platform where you have access a whole range of optional benefits you can get hold of including: Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and Health Cash plan including dental to name a few.
- BUPA Healthcare
- Life Assurance, equivalent to four times your annual salary
- Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.