Job Description
Job Description What success looks like in this role: Unisys are seeking a Support Analyst to work as part of a large development team supporting some of our most prestigious Public Sector clients in the UK and Europe. This role will offer the successful candidate the opportunity to support a diverse range of mission critical applications which are at the core of Justice, Law Enforcement and Border Security agencies within the UK. As a Support Analyst attached to our Services organisation, you will play a key role in investigating and resolving application and system issues across a diverse range of application solutions. What you’ll do: Monitor the operation dashboards for alerts and service issues Monitor and answer the main phone during duty hours (on a rota) take ownership or assign incidents to available team members Record incidents in the ITSM tool, investigate issues, raise problems and defect records where required Take ownership of incidents and ensure they are resolved within SLA Develop workaround/data correction as appropriate and communicate to the client Understand severity of issues and escalate to management as appropriate Create and execute test cases aligned to defined scenarios Perform release testing Perform daily checks of the applications and middleware Fulfil data transfer requests Install and configure applications Provide on-site services to clients on an ad-hoc basis, such as installation, training and testing Support the team to continuously improve by raising suggestions and highlighting areas of concern Compile statistics and produce regular reports from Dev Ops Azure showing metrics around support defect numbers You will be successful in this role if you have: Quality and Customer-first mind set Analytical and problem-solving capabilities Demonstrate competent IT literacy around bespoke applications and, operations and service desk activities. Familiar with concepts of, and have basic skills in, operating system platforms such as UNIX and Windows Experience with Support tools such as ServiceNow or Remedy Familiar with concepts of, and have basic skills in, databases such as SQL Server, Oracle or PostgresSQL Excellent written and oral communication skills Initiative/task ownership and ability to manage time effectively across multiple tasks Experience working in complex systems environment Ability to follow standard processes & procedures ITIL Foundation certification Enjoys working within and across teams including client and business teams Security Requirements Candidates must be eligible for, and will be required to obtain, SC and Strap clearance for this post (already having clearance is advantageous). Location Milton Keynes office no flexible working Benefits: Become part of our Winning Culture! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries! Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally. Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential! International work opportunities abroad for all employees Wellbeing & Employee Assistance Program: Your (mental) health is important to us and is treated confidentially by a neutral party! Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys! Extended medical insurance packages (medical & dental) and health checks are available – your health is our priority! Health and work-life-balance focused flexible benefits program (choose from gym membership, “cycle-to-work, childcare vouchers, holiday trading option, life assurance, critical illness insurance, group income protection, travel insurance) #LI-PJ1 Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. eeo Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
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