Job Description
Avaliable Job Today Job Title: CASUAL NIGHT WORKER
0 HOUR CONTRACT
1 MONTH ROTA PROVIDED IN ADVANCE - £10.42 PER HOUR
FLEXIBILITY IS ESSENTIAL
BEING AVAILABLE AT SHORT NOTICE ALSO COVER FOR HOLIDAY AND SICKNESS
Report To: Night Services Manager Date: Oct, 2022
A. Job Purpose
Contributes to achievement of Business & Corporate Plan objectives through activities with Ferry Project providing safe accommodation, care and support, including employment related support, to homeless single people at hostel in Wisbech.
To provide a supportive and welcoming environment to the single homeless people accommodated by the project and to ensure that each service user is fully supported in their development and progress to independence, according to their individual support plans and self-determined goals.
To ensure the health and safety, security and well-being of service users, staff and visitors, offering loyalty with demonstrably great attitude, clear focus and contributing knowledge and skills to the development and acquisition of new business opportunities.
B) Key Accountabilities
- To ensure the health and safety / security of the building is monitored carefully throughout the night
- To ensure welfare checks, along with encouraging a night-time routine for all clients and embedding boundaries and rules set by the project.
- To ensure accurate records of recording are completed and handed over to the day staff, including any incidents or accidents that may occur throughout the night shift
- As a night worker to remain awake and alert at all times during the shift period.
- Have an up to date knowledge of Group policies and procedures. That they are known, understood, implemented and adhered to.
- Ensure that you are fully trained to carry out the above services in accordance with good practice and Ferry Project’s policies and procedures.
- To work with the Senior Facilities Worker to ensure that the cleanliness of the building, especially the public areas are cleaned to a high standard and that the site is handed over to the day staff each day ready to use.
- To work with the Senior Facilities Night Worker/ Night Services Manager to ensure the process of void hostel rooms are prepared for re-let to a high standard including cleaning, repairs and replacement of replenishable stock
- To work with the Senior Facilities Night worker / Night Services Manager to manage and carry out stock taking, ordering and organizing of consumable products, such as cleaning materials and linen products in Octavia View, ensuring value for money and quality.
Regulatory Framework
General
- To liaise with external agencies relevant to the support work and clients and to record all such contacts.
- To liaise with other staff about all relevant education and external programme activities planned or undertaken by clients.
- In conjunction with all other members of staff to be responsible for day-to-day cleanliness and health & safety issues within the hostel whilst on duty.
- In conjunction with all other members of staff to be responsible for the security of the hostel whilst on duty.
Efficiency & Innovation
Personal
- To lead by example in all areas by demonstrating excellent attention to detail in personal presentation i.e.: hair, nails and dress (uniform), and behaviour, supporting vulnerable clients in a client focused manner.
- Be responsible for promoting a culture of continuous improvement.
- To ensure that the work-spaces used are kept clean to an appropriate standard.
- In all activities adhere to Ferry Project and where applicable Group policies and procedures.
- To attend Support Staff team meetings and other Ferry Project meetings as required.
- To be jointly responsible for the post holder’s own personal and professional development, to actively participate in identifying training needs and to be willing to undertake training where a need has been identified and agreed with the line manager.
- Support the development and maintenance of risk management procedures and appraisal systems for all areas of risk, together with procedures and recommendations on policy in relation to the post holder’s responsibilities, participating in business continuity planning/emergency management activities and making appropriate recommendations to the Scheme Manager.
- Bringing forward opportunities for business growth.
General
- Create and develop new business opportunities.
- Actively contribute to the development of strategy for the business.
- Contribute towards business planning processes.
- Demonstrate a commitment to personal and professional development.
Active Asset Management
Growth
- To identify a range of opportunities for innovative practice and growth of the service.
- To act as a representative for the service and Group at internal and external events as required.
- To build strong working relationships with multi-disciplinary organisations, including Social Workers,
Family Workers, Police, etc. to ensure our customers receive a holistic support approach.
People & Structure
- Pro-active enforcement of the Organisations vision and values (SPIRIT).
- Carry out training and development activities as identified and agreed in consultation with your manager.
B. Dimensions
Scope: The Night Concierge will be responsible for the safety, security and well-being of up to thirty clients during the night. As part of the team, they have a shared responsibility for the efficient running of the project, including responsibility for quality, compliance and Health and Safety.
C. Additional Information
i) Context/Environment
As a member of a team of staff at within Ferry Project, the night Concierge shares responsibility for working with customers. As staff are usually involved in working on a rota basis, good communication between staff members is essential.
The client groups vary in each scheme and may be young people, homeless older people, single homeless clients, families, people with a history of mental health issues or people with physical disabilities.
Due to the nature of this varied client group, project staff are required to conduct themselves professionally and maintain strong boundaries between themselves and the residents at all times.
The staff member will be supervised on a regular basis and the job performance appraised annually – as part of the process, the member of staff will be expected to jointly identify training needs with their line manager.
ii) Skills/Knowledge/Experience
Essential:
- Knowledge of Health and Safety legislation and best practice.
- It is essential that you have a non-judgemental and calm approach
- Up to date knowledge of Safeguarding legislation
- Experience of working with vulnerable adults with a variety of needs
- Experience in supporting vulnerable adults
- To possess highly tuned listening skills when dealing with customer enquiries.
- Ability to work effectively under pressure.
- Ability to build relationships, with both internal and external customers with a positive and professional approach.
- Effective client support skills.
- Good communication skills.
- Ability to prioritise workloads, work independently and to follow complex instruction as and when required.
- Great attitude and a clear focus
- Understanding of and commitment to equal opportunities in relation to employment and service provision.
- Commitment to personal development and learning.
- Willingness to work outside normal office hours occasionally
Desirable:
- Food Hygiene certificate
- Knowledge of the benefit system.
- Experience in working with adults with mental health issues.
- Experience in working with adults with substance abuse issues.
- Knowledge and experience of client support procedures and systems
iii) Competencies
Efficiency and Innovation
Problem solving
Innovative thinking
People and Structure
SPIRIT values
Communication
Personal Learning
Customer Focus
Customer and Results Focus
Person centered
Supportive
Collaborative working
Active Asset Management
Planning and prioritising
Growth
Innovative Creative thinking
Initiative
Regulatory Framework
Process Driven
Risk Management
Quality Management
iv) Education
Essential:
- A good standard of education including math and English at GCSE grade C level or above.
- Knowledge and experience of maintaining good administrative based processes and procedures
- Good knowledge of using IT systems applicable to administration including databases.
v) DBS -
An enhanced DBS is required for this role.
Line Manager:
– Night Services Manager
Employee:
Job Type: Temporary contract
Contract length: 6 months
Salary: £10.42 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
- Wellness programme
Flexible Language Requirement:
Shift:
Ability to commute/relocate:
- Wisbech: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 31/03/2023
Reference ID: CNW-Ferry
Expected start date: 10/04/2023
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