Operations Manager
SEA LIFE Scarborough, Scalby Mills
Scarborough, NORTH YORKSHIRE, YO12 6RP
United Kingdom
Are you looking for an Operations Manager job that’s full of FUN at SEA LIFE Scarborough?
Working here feels pretty unique and our guest experience team are fizzing with fun and a vital ingredient in the guest experience! Therefore, we’re looking for a customer focused Guest Experience Manager to lead and champion a world-class visitor experience!
What we are looking for
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Excellent leadership, interpersonal and communication skills
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You’ll be guest obsessed and operationally savvy
- Full of initiative, someone that can think on their feet, problem solve and be decisive
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Be someone that can take the lead when the pressure's on
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You'll also be bursting with ideas to make our guest experience even better
This is a real multi-faceted role, where you’ll not only manage and lead the ‘guest experience team’ and their daily activities at the heart of the attraction, but you’ll also champion, own, develop and drive the overall guest experience throughout the whole customer journey, working closely with all other departmental leads.
The guest experience team is responsible for essentially delivering the daily ‘SEA LIFE experience’ for our guests. Whether that’s developing and delivering insightful talks and tours, coordinating school groups and education workshops to VIP and behind the scenes experiences, your team is at the very heart of the experience.
As a busy operational attraction, you’ll lead on health and safety and ensure all areas of the business have robust risk assessments, standard operating procedures, and training frameworks in place.
This is a full-time, permanent role, working any 5 days from 7, including working a regular fair share of weekends and bank holidays as required.
What’s in it for you
Alongside working with a team that works hard, supports each other, and has fun along the way, you’ll also receive:
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Salary of £31,500 per annum
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25% discount in our retail shops and restaurants, plus 40% off LEGO online
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Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
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It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
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O2 discount
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Employee pricing up to 55% off cinema tickets
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Midway.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.