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Vets4Pets Fort Kinnaird are hiring!
We are searching for the final few colleagues to complete our PHA team of 6.
Role: Pet Health Advisor (PHA) – a new way of managing the client journey in our clinic. This role is currently in development. The role in the main is client focused.
Type: Hours - 35 hours per week, including evenings and weekends – this shapes up as 3 full days in the week 8.30-7pm (days vary on the rota) and 1/3 weekends (shorter hours) as standard. Changes in rota may apply and absence cover is expected of the role.

• Overtime (expected)
• Pay: Starting salary £11.00/hr (6 months), £11.50/hr thereafter
• Experience in client facing roles essential
• Pet handling experience and/or qualifications not essential but an advantage
• Professional appearance necessary
• Benefits: See below
• Location: Vets4Pets Fort Kinnaird, Edinburgh

Do you thrive on delivering a personalised service? Do you care about the quality of the service you provide? Do you enjoy being active in your work? Are you keen on a workplace that strives for attention to detail? Do you like to develop procedures and processes that streamline workflow? Want to work in close proximity to pets and vets and help pets get healthier?
We are offering you the chance to join our busy, hands-on team in Fort Kinnaird as a Pet Health Advisor.
What does a typical day look like?
Your focus will be to provide a leading service to our clients and outstanding care for their pets – you will be the intimate link between the pet owner and the clinical team. Your ability to build strong relationships with our clients, their pets and the team is critical to your success.
There are three aspects to the role. One is to welcome the incoming clientele, answer questions, register new clients and serve our existing client with all their needs - this is a client facing role and requires a smart appearance, a smile and a helpful manner. The second aspect is a communication position which deals with incoming client contact via various digital platforms. It will require good telephony skills and proactive communication with the clinical team. The last aspect is a more hands on part of the job which involves taking the visiting client and pet, through their clinical journey. This part of the work is two fold; you shepherd the client journey and you facilitate the pet treatment plan. The first priority will be to carry out all pertinent tasks required of the PHA department such as keeping accurate records up to date, taking payments, managing appointment bookings and other administrative paperwork etc. The second part of this aspect is taking instruction from vets and nurses and aiding their work such as helping with general pet restraint and supervision, administering of treatment, taking for/assisting in blood sampling, collecting urine and many other such requests. The communication with the client on the veterinary recommendations will also be necessary and therefore a keen ear in the consult room is very much needed and a deep understanding of how the clinic operates, developed. This role requires the candidate to be on their feet throughout the day, it is client facing and very interactive with the clinical team. All training will be provided.
Who we are looking for:

• We require a Pet Health Advisor who can demonstrate calmness, composure in difficult situations and is accommodating of the clients’ needs and expectations.
• We want to see support, care and compassion in your interactions with clients and their pets.
• Excellent personal presentation and professionalism is important to us.
• Whilst remaining caring and communicative, we require a high standard of work and efficient delivery of procedures and processes.
• We are a results focused clinic and are looking for individuals that can provide solutions for clients whatever the challenge.
• The clinic uses specialised computer software, emails, communication platforms and all standard computer packages, so computer literacy, good speed of software familiarisation and navigation is a must.
• The role is 35 hours a week and will include 1/3 weekend rota. During the week you will work 3 full days. Flexibility and overtime will be required to cover colleague absence.