Overview
Centrica are evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply and affordably. We believe that we have a huge role to play in helping the nation to cut carbon emissions and prepare for a net zero future, and it’s a role we are immensely proud of!
We have a really exciting opportunity for a L&D Business Partner to join a first in class L&D team. You will be responsible for setting the strategy, planning and implementing L&D programmes for British Gas Energy (BGE).
You will work collaboratively across business functions, HR and L&D to identify and analyse learning needs and develop appropriate plans aligned with the broader people plans. Providing both in year and multiyear thinking aligned to business strategy and be the point of contact for business when it comes to identifying, delivering and measuring learning initiatives.
What you’ll be doing…
The role holder will be responsible for the overall management of the British Gas Energy (BGE) learning offering, including:
Partnering with senior business leaders, SLT (Senior Leadership Team) including CLT (Centrica Leadership Team), and HR Partners to identify learning needs and defining BGE development plans. Leveraging best fit internal and external learning solutions supporting BGE colleagues to perform at their best
Partnering with external organisations to provide complex learning solutions that meets the need of our BGE colleagues, being the decision maker around the right strategical partner
Promoting the Centrica learning offering to BGE colleagues, building and implementing a strategy in moving the business to more scalable learning programmes and increasing the appetite and skills to self-learn
Overall management of the learning request process, including the adhoc business requests for learning, implementing simple solutions to help people access learning that is right for them, supporting personal development and performance improvement of Centrica colleagues
Manages, investigates, and resolves all unauthorised learning spend from across the business
Working closely with the Design Team Managers and the Capability Manager to ensure work is delivered to time and budget and in accordance with the company wide capability and competence framework
Oversight and management of all BGE large scale learning programmes, including programme planning, administration and roll out
Providing detail data and insight on learner progression through programmes to business leaders, holding them to account for the learning of their people
Working with the business and other Development Solutions teams to make learning programmes easily accessible for everyone
Providing meaningful learner insight feedback to the different Development Solutions and Delivery Teams about programme effectiveness and enhancements, improving the Centrica learning offering
What we’re looking for…
Several years’ experience of L&D Partnering, ideally within contact centres
Deep understanding of the L&D solutions lifecycle within a matrix L&D operation
Understands the depth and breadth of L&D, from design, delivery and strategic thinking
Demonstrable experience in working with and successfully influencing senior stakeholders within and outside of HR
Key Project Management skills to bring the right people together to deliver L&D plans, ensuring key activities are carried out by both Business Unit (BU) and L&D
Demonstrable experience in the management and implementation of large and complex projects
Successful record of operating commercially and executing plans effectively
Proven track record of translating vision, innovative strategies and business requirements into clear, actionable goals
Operational background experience and strong influencing skills
L&D contact centre experience highly desirable
Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We will continue to champion inclusivity, develop future skills and invest in our local communities to create a better, more sustainable world, for everyone.
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.