Job Description
In co-operation with the medical staff, to provide an appropriate phlebotomy service for all patients. Ensure safe collection of blood samples according to agreed procedures. Ensure appropriate and accurate labelling and dispatch specimens to laboratories. Ensure that appropriate requisitions are competed accurately and that specimens are carefully packaged for transport to pathology department.
Where appropriate, deliver urgent specimens to laboratories in person. Be aware of patients blood letting needs. To seek immediate assistance from medical and nursing staff should the patients condition deteriorate during phlebotomy procedures. To maintain daily record of workload plan and to retrieve information from the computerised health systems as appropriate.
To answer the telephone and deal with calls politely and efficiently To ensure that the patient is regarded with dignity and respect by upholding the Philosophy of Care and adhering to Policies and Procedures as lay down by the unit and the Trust. To ensure that contact with other hospital staff and patients is courteous and professional at all times Be aware of Health and Safety Regulations, thereby ensuring the safety of patients, his/herself and other personnel using the Unit. Be responsible for confidential patient information. Be responsible in documenting patients details and bring to the attention of your team leader any shortfalls or discrepancies that occur.
To ensure that good working relationships are kept with other Departments and services. The post holder with their team leader will identify his/her learning needs thus ensuring that they are kept up to date with technology and changing practices in the Department. To answer the phone and handle routine and non-routine enquiries. On occasions this could involve handling users of the service who may be unhappy, agitated, rude or aggressive.
To provide information in person or using the telephone to medical staff and patients, ensure that the information is not provided to unauthorised persons and being aware of the Data Protection Act at all time. Taking responsibility in own practice and reflecting on own practice to ensure high standards are maintained. Report and assist with the investigation and resolution of complaints within the area of responsibility ensuring lessons are learnt and implemented. Please see attached job description and person specification to this advert for further details.
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