We have an exciting opportunity for a Support Office Manager - Operations to join our retail support office team. Based at our support centre in Bradford, West Yorkshire, it's a great time to join this fast paced and ever changing work environment. The role supports stores with measuring and understanding opportunities to improve sales, waste, availability and execution.
You’ll be responsible for liaising with the wider business within the Support Office to provide subject expertise in the design, build and launch of new customer and trading initiatives, plus have a short term tactical focussing on improvement of sales, waste, availability and execution.
You’ll provide operational support for all functions to drive operational improvement making things simpler for our colleagues and enabling stores to improve and trade the business.
Some of your responsibilities will include:
- Working collaboratively and effectively with functions across the business to develop customer and colleague facing activities, ensuring they are fit for purpose and operationally efficient
- Being a point of contact for specialist operational knowledge for central stakeholders
- Being both proactive and reactive to operational issues, listening and responding in a timely and appropriate way.
- Reviewing the successfulness of the initiatives, finding ways to improve and work with other business areas to enhance / improve the customer offer
- Communicating with key stakeholders in a timely and engaging way providing them with factual and relevant information
- Working with store operations to raise awareness, provide support and operational excellence to bring a joined up thinking and enhance the team’s understanding and appreciation of the store activities
- Developing simplified ways of working to allow focus on service
- Understanding and gaining an appreciation of our business and the marketplace to build credibility with key stakeholders to allow you to influence their thinking and thought process for the operational initiatives to get the right fit for stores
- Understanding, managing and mitigating risks with key stakeholders to ensure minimal impact and disruption for our stores and customers
- Working cross functionally to support, land and deliver promotional and seasonal events into our stores getting it right first time
- Driving performance through management of key performance indicators, identifying root cause of under performance and opportunities to improve
This is a hybrid role operating over a four day working week*. This role is based at our fantastic head office in Bradford. Boasting an on-site restaurant, coffee shop, convenience and sample store, prayer room, free parking and regular company-wide events and promotions. Ideally, applicants will live within a reasonable distance of our office.
Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.
Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.
We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.
Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…
Some of the benefits you can expect as follows;
- 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member
Annual bonus scheme
Generous holiday entitlement
Four day working week with flexible working hours
Company pension contributions
Private healthcare
Perks with over 850 retailers
- Free parking onsite
Keep up to date with our latest campaigns, project updates and opportunities to get to know us better by clicking here
We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who has:
- Strong understanding of instore working practices and operations
- Operational Retail experience, preferably in an Operations Manager role or above
- Significant commercial understanding
- Excellent planning, prioritisation, facilitation skills
- Strong analytical, problem-solving and decision-making skills
- Innovative free thinker – finding better ways of executing projects
- The ability to take ownership for delivery of the plans, delivering under pressure and in situations of ambiguity