Salary ranges from £23,000 - £25,000 dependant on experience.
Applications are open for entry-level candidates or those with experience, with on-the-job training opportunities available.
- Manage the Reactive and PPM (Planned preventative Maintenance) Work Order process with engineers ensuring that the contractual priorities and timescales are met.
- Comply with Health, Safety and Environmental policies
- Achieve the highest standards of quality, service and presentation of the business
- Effectively monitor delivery of reactive and PPM works and ensure contract KPI's are met
- Allocate and dispatch reactive and PPM work orders to appropriate engineers
- Ensure work orders are completed to meet the contractual timescales
- Manage the relevant CAFM systems appropriately ensuring that sufficient information is captured for analysis
- Escalate potential unavailability work orders to the supervisor
- Ensure that labour resourcing is updated at all times that contains all the relevant contact details for their appropriate area
- Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately
- Manage all PPM activity from distribution to collation and closure
- Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.
- Record Engineer Holiday records
· Update the compliance library with relevant certification · Raise POs as required for Engineering team requesting parts
Person Specification
- Previous planning/scheduling experience desirable but not essential
- Previous experience of customer facing role
- Proven communication skills
- Must be able to work to tight deadlines
- Team player – Ability to work alone or as part of a team
- IT literate – experience in quality & performance measurement systems
- Flexibility / Adaptability