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Chubb Fire & Security now has an exicting opportunity for an Administrator to join the team in our Romford (Harold Hill) branch.

About us

At Chubb, you won’t be alone when you join our family, and will be supported by great people through a thorough induction process that provides you with all of the support you’ll need to establish yourself in your new role. On top of that, our development opportunities are vast and we’re always open to hearing from our employees about how we can improve on the way we do things – your voice matters!

Whilst we work hard, we believe that fun is also part of the job and helps us work well as a team. We hold regular events recognising the great work our people do – there’s rarely a week that goes by where our teams have created an activity that helps us come together and celebrate what we do.

The main goal of this role is to provide administrative support to ensure the smooth and effective running of the branch.

You will:

• Support the Operations Managers with planning and management of work in progress
• Organise, check and input engineer timesheet information on a weekly basis and process engineer expenses
• Maintain customer job files, ensuring that all necessary information is accurately recorded, using JD Edwards
• Communicate with Customers, Engineers and the Customer Service Centre to book in installation and service calls
• Order equipment as well as ordering uniforms and PPE
• Take calls from Customers, Engineers and other internal departments to assist in the resolution of any issues or concerns

To be successful in your new role you will:

• Possess previous administration or customer service experience, ideally from a service / engineering background
• Have exceptional customer service skills
• Be experienced in working with customer disputes
• Have a high level of IT literacy, especially Microsoft Word and Excel
• Be proactive and have the ability to pick new things up quickly

Why work for Chubb?

Here’s the formal stuff:

• Competitive salary
• 25 days holiday, plus bank holidays
• Flexible Working Hours Considered
• Free Onsite Parking & Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x basic salary)
• Employee Scholarship Scheme
• A Central Benefits Programme offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
• Ongoing access to development opportunities that build skills, experience and knowledge that you can use time and time again

More About Us

Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world.