This fixed term, on campus role offers an exciting opportunity to join the Library Customer Services Team to support the use of study space, services, and resources across the weekends. You will be part of a team that welcomes and supports those using libraries or study centres. With a focus on excellent customer service your responsibilities will include reshelving and processing returned books; providing roving support from help points across public spaces and working on the Welcome Desk. A key element will be to work alongside other team members to ensure a consistent level of accessible and inclusive service delivery.
Fixed term until December 15th 2023
Work Pattern: Saturday-Sunday
Hours: 15 hours per week; 07.45- 4.15
This post is required to work all Bank Holidays and University Closure Days that fall within the work pattern including additional exceptional UK Bank Holidays. Please note work patterns are not negotiable.
You have excellent communication and customer focus skills and experience of working in a fast-paced, front facing service environment. You can triage basic IT issues and are able to clearly record any queries that need to be referred on to other teams.
Contract type: Fixed-term
Work pattern: Part-time
Grade: C
Salary: £20,863-£21,761 per annum
School/Unit: Library Services
For informal queries, please contact Andrew Cox (Customer Services Manager) Andrew.cox@bristol.ac.uk
This advert will close at 23:59 GMT on 10/08/2023
We recently launched our strategy to 2030 tying together our mission, vision and values.
The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.
- JD Library Support Assistant SUPP110186.pdf
- Further Particulars - Library Services 2023.pdf