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Remote Customer Service Specialist

VN577

GBP 22,500 - GBP 25,500

Permanent

Full Time

Good Energy helps customers generate, share, store, use and travel with clean power. Our aim is to help one million homes and businesses cut their carbon by 2025. We are developing smart services to support customers to do more with their renewable energy.

We supply truly renewable electricity sourced from over 1,700 generators across the UK. Our tariffs are independently certified with the Uswitch Green Tariff Gold Standard and we are accredited as an Eco Provider by Which?

Now we’re in an exciting period of significant growth and development, after recently expanding our business to provide energy services, including installing heat pumps and solar panels.

We’re also a major investor in Zap-Map, the UK’s go-to electric vehicle charging app with more than half a million registered users.

Our customer service is rated ‘excellent’ on TrustPilot and according to Best Companies, we’re a ‘World Class’ employer — in the top 100 best large companies to work for in the country.

If you’re ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, focused, and inclusive, then we want to hear from you. Let’s power a cleaner, greener future together.

This is a fully remote role and a great opportunity for those who prefer working hours which aren’t your typical 9-5. We are particularly interested in hearing from candidates where early morning or evening or weekend hours (or a blend of all 3) works best for them. Full and part time hours are available.



As a Remote Energy Specialist, you’ll be working remotely alongside other like-minded customer focused people. You’ll be communicating with our customers through email, live chat and social media, providing exceptional end-to-end service to our customers who use and/or generate renewable energy at home. As you progress, you’ll also work on technical tasks to proactively keep accounts healthy, for example resolving billing issues for customers.

You’ll be focused when it comes to taking full ownership and accountability for any problems your customer may have, whilst finding ways to help them manage their account in self-sufficient way (promoting our digital services, Smart meters). As part of the role, you’ll be tackling challenging queries, delivering rapid email responses, and resolving problems for our customers. No two days are the same.

You’ll be passionate when it comes to delivering quality customer service and exceeding targets, as well as maintaining and growing our Trust Pilot rating so that prospective customers can see the benefits of joining Good Energy.

We’ll be honest – it’s not an easy role, but it’s a rewarding one. We offer full training with our industry experts before you start and throughout your journey. We have a 16-week plan to support you in becoming successful in your role. We don’t expect you to have all the answers straight away, so we’ve got an abundance of resources to help - all you’ll need to do is use your initiative, determination and problem-solving skills to find the answers.

We're looking for a Remote Energy Specialist who has previous experience in supporting customers either face to face or via email. This may already be within the energy industry, although energy experience isn’t essential.

You’ll be highly resilient and comfortable when dealing with customer queries where you might not know the answer. Our highly engaged customers ask lots of different questions so it's ok to not always be the expert. We have an incredibly knowledgeable and supportive team across Good Energy and the right answer is never too far away.

With an analytical and inquisitive nature, you’ll have a strong desire to solve complex problems and have great written communicational skills. You’ll be a quick learner who can smoothly manage their time to handle their workload in a busy fast paced environment.

Development
We're committed to giving everyone the tools they need to grow professionally, which is why we offer our Good to Grow development framework offering skills and knowledge development from day one. We also have a Good Learning platform full of invaluable resources, such as workshops, digital learning, podcasts, videos and articles.

Starting salary £23,500 (includes financial allowances), with the opportunity to earn as you learn and build up to £26,500 as you progress in the team.

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from people across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities or sexual orientations.

We can offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you would like to discuss anything, please let our team know.

Here’s a sample of the benefits we offer. Check out our careers page for more.

25 days plus bank holidays, a day off for your birthday, the option to buy more twice a year and additional days off for long service.

£500 annual Remote working allowance – supporting the costs of working from home

£500 annual Travel allowance – supporting with any travel to the office

Active personal development community, with a £500 annual learning and development allowance

Enhanced maternity, paternity, and shared parental leave, with family friendly return to work coaching

Healthcare cashback plan for support with everyday health costs

This is a fully remote role and a great opportunity for those who prefer working hours which aren’t your typical 9-5. You’ll be covering some evenings and weekends each week, with full and part time hours available.

06 Aug 2023