The following description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit of the duties of the position.
Purpose of the position
Client Financial Services Billing Specialist providing client financial support to the Pearson VUE EMEA and APAC business. This position works cross-functionally throughout the organization to build and maintain client-centric financial services. It requires an experienced and fully competent professional with in-depth knowledge of VUE’s clients, students, and testing centres. The position will partner with Program Management, Sales, Legal and others to provide financial support and guidance on existing and new client accounts.
Core tasks and responsibilities
- Leverage VUE Test System (VTS) to generate client-facing financial statements and reports.
- Activities include discussions with clients to review all financial aspects of their program including global payment collection, cash collections, refunds, vouchers, discounts and other related issues.
- Review and submit invoices and credit notes to client by contractual due dates.
- Configure the VTS financial reconciliation system to support the financial parameters under the contracts.
- Provide knowledge and support to Program Managers related to discount, vouchers, pre-paid/non-pre-paid programs.
- Attend meetings with clients to address financial inquiries.
- Provide necessary evidence/support as required of all aspects to client facing audits.
- Offer support to the wider finance team by running reports as needed.
- Work with the customer services team on daily bank statements, refund requests & payments.
- Other tasks as assigned.
Key relationships
- Works alongside the business to ensure proper support of client financial needs are met.
- Partner with Global Business Services to leverage support with client financial activities.
- Work in collaboration with the VUE US Client Financial team.
- Partners with Pearson’s credit control functions on outstanding debt collections.
- Working relationship with global tax team and legal
Professional profile
Training / Competencies Experience
- Excellent oral and written communication skills.
- Ability to work under pressure.
- Effective problem-solving skills.
- Flexibility for change.
- Ability of working independently.
- Strong customer service skills.
- Make moderately decisions without guidance.
- 3-5 years experience working in financial/customer services role as part of a fast paste environment.
- Knowledge of financial systems or Pearson VUE systems.
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: FINANCE
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Req ID: 12615