22.5 hours per week (exact hours tbc with successful applicant)
We’re seeking a positive and welcoming receptionist/administrator to help with the day to day running of the FibreHub.
The FibreHub is a multi-tenanted building serving long-term commercial tenants, co-working professionals and general visitors. You will be working alongside our facilities manager to make sure everyone’s experience of the building is a positive one. It is very important that all tenants are well looked after, have all equipment they need and that any concerns are quickly addressed and resolved.
The ideal candidate will be well organised and have very good communication skills. This role also calls for flexibility as there could be the odd occasion when an event calls for an earlier start or later finish.
Responsibilities:
- Responding to customer enquiries face to face, over the phone and via email/enquiry form
- Providing administrative support, including data entry, filing, and document preparation
- Collaborating with the team to ensure smooth operations and to provide outstanding service to tenants/guests
- Following up with tenants/guests to ensure their satisfaction and address any further needs
- Creating a warm and welcoming atmosphere for all staff and visitors
- Managing the ordering and distribution of office supplies
- Ensuring the reception area is always kept neat and tidy
- Representing Headforwards/Fibrehub and maintaining a positive brand image
- Ensuring all day to day needs and requests are handled efficiently and effectively
- Assisting with viewings/building tours
- Assisting in hosting events to encourage new relationships with customers and relevant stakeholders
- Managing parking for both tenants and visitors to the site
- Receiving and sort all daily post and deliveries
- General administration duties including use of Microsoft Word and Excel
- Assisting facilities manager with other duties ad hoc
Desirable skills and experience:
- Previous experience in a reception, administration, or customer service role
- Able to multi-task in a busy, adaptable workplace
- Strong general IT skills, including MS Office
- Excellent verbal and written communication skills
- Possess fantastic organisational skills with the ability to prioritise tasks
- Passion for delivering excellent customer service
- Excellent team player
- Able to develop and maintain good working relationships
Company benefits:
- 25 days holiday per year, increasing each year up to 30 days (plus bank holidays)
- Medical cashback scheme (which also offers discounts at gyms, cinemas, supermarkets etc)
- Linkedin Learning licences
- Company pension
- Enhanced sick/ Maternity/ Paternity pay
- Cycle to work scheme
- Tech scheme
And much more…
We recruit on a rolling basis and fill our vacancies as soon as we find people who fit our culture and meet the skills requirements. This means that whilst we have a closing date on all of our roles, we may offer the role to someone before the end date, so we recommend that you apply as soon as possible.
No recruitment agencies please
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We are talented, capable, passionate and determined software engineers who strive to collectively and continuously deliver better software. We have small self-organising teams and we like to have fun at work. We believe that developers deliver better code if they are happy, not if they are working too many hours and under pressure. We do all we can to make sure our teams are happy and that means that our clients are also happy! We work with global companies and we build dedicated teams for them.