Head of Customer Services – West London – Great Career Opportunity- Are you a dynamic and results-oriented individual looking to positively impact Customer Services within the council's housing service?
- Do you want to be part of a dynamic local authority with a fantastic working environment?
If so, we have a great opportunity for you!
Contract: Until the 3 November 2023 with possible further extension
Salary: £450 per day (Umbrella)
Start Date: August 2023
Work Pattern: Monday – Friday / 9 am – 5 pm
Opportunity to work from homeAbout Us:Tempting Recruitment is delighted to represent our esteemed client, a prominent local authority in West London, as we seek an experienced Head of Customer Services to lead customer service in Growth & Place, specifically for the council's housing service.
Key Responsibilities:- Develop and deliver the housing customer service strategy for a seamless customer experience.
- Manage the Growth & Place customer service team for the council's housing service across the borough.
- Establish a vital customer service and performance management culture for the council's aspiration to be the best.
- Lead continuous improvement initiatives to achieve higher customer satisfaction in sheltered housing and occupancy services.
- Proactively identify and address poor performance and service weaknesses, driving up sheltered housing and occupancy service performance.
- Report on key performance indicators to various forums, including resident forums, for effective decision-making and continuous service improvement.
- Identify skills gaps and implement training programs for officers in performance management and monitoring systems.
- Lead the council's strategic approach to sheltered housing and housing older persons across the borough.
- Collaborate with partners and the council's Adult Social Care service to develop a comprehensive service for older people within the borough.
- Establish and maintain excellent relationships with partners, the public, media, and external agencies.
To be successful in this role, you should possess the following qualifications and skills:
- A degree or relevant professional qualification within the remit of neighbourhood services with evidence of continuous professional development (CPD).
- Good understanding and knowledge of housing and relevant legislation and regulatory frameworks.
- Experience leading improvements in sheltered housing or older persons' service.
- Understanding of providing services to older people, the current welfare system, and legal requirements.
- Strategic management experience with proven success in achieving sustainable improvements.
- A record of establishing a positive performance culture and effective performance and service quality involving users and providers.
- Experience in business planning, budget management, and risk assessment.
- Proven success in developing effective relationships, and partnerships, and influencing others.
- Track record of identifying new opportunities, leading and managing change.
- Strong people management skills, providing strategic leadership, and effective communication.
How to Apply:If you are interested in applying please send your CV to desean.pierre-dwyer@temptingrecruitment.co.uk or contact Desean on 02038544913 to discuss further.
To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment.co.uk or contact Desean on 02038544913.
Join a dynamic local authority in West London as a Head of Customer Services. Make a positive impact on the local community and the environment.