Job Ref: JI20076
Branch: Leonardo Hotel Newcastle
Location: Leonardo Hotel Newcastle
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 28/07/2023
Closing date: 10/09/2023
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As an Operations Manager, you’ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!
As an Operations Manager, you will:
- Be yourself!
- Undertake Duty Manager shifts as required to support the team
- Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel
- Support with the delivery of new starter induction and “Guest Care” training, ensuring all team members are offering great hospitality to our brand standards
- Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
- Have good knowledge of the local area to drive business opportunities for your hotel
- Collaborate with your local HR team to host engaging activities for your team
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued. It’s our role to keep you at the top of your game by offering genuine management opportunities for development and progression. In fact, our “High Potential Programme” is designed just for leaders like you! The programme has been created to progress Operations Managers to their first Hotel Manager role. The programme develops your skills and knowledge at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!
Some of the perks you could enjoy include:
- Quarterly bonus scheme: based on our business and your personal performances
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Free hot meals whilst on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re looking for a hotel in Newcastle that combines a convenient city centre location with comfortable surroundings, look no further than Leonardo Hotel Newcastle. Step into the hotel lobby and you’ll be greeted at elegant reception counters with iconic shots of the city’s famous skyline as a backdrop. Once the friendly team have helped you check in, the choice is yours: you could head to your spacious room to freshen up, or why not toast your arrival at the slick hotel bar, where you can enjoy a Newcastle Brown Ale on comfy seats while you admire the feature wall with its amazing print of the Tyne river at night.
Later, after you’ve spent a day exploring the magnificent cultural and sporting highlights of the city, you’ll come back to a comfortable bed knowing there’s a hearty breakfast ahead of you in the morning. Whether you’re visiting ‘the Toon’ with friends, for a romantic weekend or on business, there’s something here for everyone, and Leonardo Hotel Newcastle makes an ideal home from home in the city.
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!