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Job overview

The Greater Nottingham Diabetic Eye Screening Programme (GNDESP) requires a dedicated Service Administrator to work in a team with the aim of reducing sight loss and the delivery of the Eye Screening Service across the Greater Nottingham Region.

Successful candidates will need to demonstrate how they meet the essential criteria as defined in the Person Specification document attached to this advert through both application and by interview

Main duties of the job

The successful candidate will play a key role in service administration working within a call centre setting ensuring that people with diabetes who are eligible for diabetic eye screening are offered an annual screening appointment. You will also be responsible for booking patients into various pathways within the programme including digital surveillance for closer monitoring and referrals into Hospital Eye Services for sight threatening diabetic retinopathy which may require treatment.

The service administrator is responsible for the accurate and timely processing and inputting of information for the Diabetic Retinopathy Screening Programme. You will liaise with service users to ensure the clerical procedures in the office run to the highest standards.
The administration team are required to be fully competent in all elements and processes of the diabetic eye screening patient pathway and how they are managed, tracked and audited.

Working for our organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details.

The Service Administrator will assist in delivering the service by;

Answer incoming telephone calls and respond to queries

Ensure the Greater Nottingham Diabetic Eye Screening Programme is developed, delivered and monitored in accordance with the National Service Specification.

Populate specific local trackers for capacity analysis

Escalate concerns to programme and deputy manager in a timely way

Liaise with the multi-disciplinary team linked to the service and attend necessary meetings

Monitor stock levels

Maintain and further develop close co-operation between Optometry, Ophthalmology, Medical and Clerical / Administrative staff to support the delivery of screening and treatment of sight threatening diabetic retinopathy.

Ensure that people with diabetes are offered and receive systematic, high quality screening, grading, referral and treatment for sight threatening diabetic retinopathy

Support implementation of research based practice as well as specific audits within the programme as appropriate. This will require provision of supporting data for the production of prompt monthly, quarterly and annual reports to ensure key targets are met and a high quality service is delivered for people with diabetes

Adopt a flexible approach in providing sickness and absence cover within the team as required.

Ensure adequate personal development and local accreditation to ensure the post holder fully meets National quality assurance standards

Carry out effective communication between staff and external suppliers of screening sites, equipment and software to maintain service delivery

Assist with effective problem solving

Develop appropriate expertise in relevant aspects of diabetes, associated complications and other relevant diseases to help answer patient queries

Facilitate collaboration with healthcare professionals including dealing with patient safety incidents and complaints.

Daily enveloping of patient letters using the inserter machine, ensure that information leaflets and other documentation is provided in a timely manner to assist in meeting national quality assurance objectives

Maintain and enhance the reputation of the Service

To undertake a key role in routine data inputting. Process and update the patient management system with accurate health documentation

To be mindful of the need for continuous improvement and development of all aspects of the Service

Undertake any other duties that may reasonably be required

Adhere to all local standard operating procedures and Trust wide polices