Job Introduction
As a Receptionist you’ll join a team who are focused on delivering impeccable customer service to our service users to really make our service users and staff feel the difference.
To support the Administration Manager in delivering a consistent and co-ordinated approach to the operational management of Sexual Health service. Undertaking full reception and administrative duties at our base in Chester and our community settings throughout Cheshire West and Chester.
To perform a variety of tasks in support of the patient journey from referral to consultation through to discharge.
To be proficient in the use of computerised systems for booking and tracking all types of outpatient appointments and patient electronic records ensuring this function is co-ordinated and updated accurately and in a timely manner.
To work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.
To undertake clerical duties to ensure a comprehensive and efficient administrative support service.
Main Responsibilities
- Sort and distribute and action incoming mail if required
- To create, update and amend patient case notes as required, particularly in respect of ensuring all patient demographics are accurate as required.
- To undertake reception duties, including updating patient’s personal details and organising follow-up appointments or add patient to an outpatient waiting list following a standard operational procedure.
- To ensure telephone enquiries are dealt with in a polite and courteous manner and liaise with Administration Manager to action DNAs to the service.
- Undertake photocopying, facsimiles, email, memo requests and basic ad-hoc copy typing if required.
- Support with and maintain our robust express kit process, which will include the required result administrative tasks.
- To work in line with our organisational values and behaviours, in addition to maintaining our local and regional guidelines.
- Support the service with the management, promotion and administration of our FFT (Friends and Family Test) campaign.
- Maintain the work area in a clean, tidy manner at all times ensuring the security requirements of the office area are met.
- To support and share equal responsibilities of all tasks that fit within the remit of the Administration Assistant.
- Maintain a safe environment for patients, staff and visitors.
- To support with the creation and distribution communication and marketing literature for the service.
- Contribute to working towards our call management service levels and maintain excellent customer service.
- To complete purchasing requests via our procurement system.
- Contribute and attend service, team and 1-2-1 meetings as and when required.
- To support the service secretaries with administrative tasks such as type-copying clinic attendance letters and sending out via our electronic send system. To also include the support and action of the services’ inward referral process.
- To support the Administration Manager in the day to day operational functions of the department and undertake any office duties to ensure the efficiency of the administrative service is maintained at all times
- To complete all statutory mandatory training and any other training requirements that occur for support the role of an administration assistant.
- To support the Administration Manager and wider Management team with audits and the collation of administrative data.
- To undertake any other duties as requested by the Management Team
- To supporting the health advising team with results management
The Ideal Candidate
Experience in this role is desirable but not essential.
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
You will be required to hold a full clean driving license with requirements to cover all clinics across Cheshire West and Chester: with our hub being based in Chester and community clinics in Blacon, Ellesmere Port, Neston, Winsford and Northwich.
Our service is open Monday-Saturday, and we are closed on bank holidays. Our standard working patterns are 8:00-16:00 or 11:30-19:30 Monday-Thursday, 8:00-16:00 on Friday and 8:30-16:30 on Saturday (1 in 7) where you will be required to cover a mixture of these.
About The Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
Package Description
You will feel valued as a Receptionist within the Integrated Sexual Health Service provided by HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A full time salary of £20,319 and access to our group pension
- MyWellness – a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
- Access to Reward Gateway - our staff benefits scheme which grants you access to premium offers and discounts on practical spending at national supermarkets and well known retailers as well as special treats like Virgin Experience Days and Lesuire Vouchers
- We are pleased to offer access to Wagestream -which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
- Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
- Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
- Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
- Working in an environment focused on the highest clinical and quality standards with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission