"Located in the Custard Factory in Digbeth, Birmingham’s buzzing creative quarter, we are not your average crazy golf course and we don’t do things by half. With 18 holes of pure entertainment in an environment surrounded by bespoke street art, we give you something new to explore and be inspired by at every turn. With an amazing atmosphere, DJs, cocktails and street food added to the mix, you will want to come and see what all the fuss is about!
Part of Big Fang Collective Group, our teams pour so much passion into making our guests experience unforgettable. We are collaborators and we work with artists, designers, chefs, joiners, creatives, DJs, the list is endless! Our culture is built on working with all members of society and local communities to create an authentic and diverse culture full of ideas and we thrive on exploring the art of the possible.
"
Let’s get to the detail shall we?
As an inspirational Assistant General Manager, it is your role to drive excellence in venue standards through the management team, supporting the General Manager to achieve the venue’s performance targets. You will need to be the bearer of standards, creativity, and quality across brands and responsible for the continuous development of the standards in venue.
We are looking for an exceptional individual with knowledge of all areas of venue management. A calm, enthusiastic and confident approach is right up our street as we want you to inspire everyone you work with! Knowledge of compliance, licensing, health and safety and HR are also needed to manage our great teams effectively. We are looking for a natural leader that can step into any area of the business and push our already high standards to the limit. As Assistant Manager, you will have had previous Duty Manager experience and be up-to-speed with venue management and all cash procedures.
Have you got what it takes?
We are looking for individuals with exuberant personalities that can help us to deliver outstanding experiences for our customers, with a passion to provide THE BEST experiences for our guests. Full training on brand values, products and service standards will be provided to any individual successful in this process.
Essential
- At least 6 months management experience at a similar level.
- Experience in staff training and development.
- Innovative and creative ideas for cocktail menu and service development.
- Licensing, HR and H&S legislation experience.
Desired
- Experience in a multi-site unit, managing multiple locations within a complex.
- Food safety and hygiene qualifications.
- Personal License.
Showcasing your fantastic customer service skills will be the top priority and your role will include:
- Be effective in all aspects of being a duty manager on shift, venue management, security procedures, cash handling and finalising all end of night cash handling policies.
- Responsible for the continuous progression planning of all non-salary venue staff development through PDPs, probation reviews and training plans.
- Continuous review of service standards and staff performance of each location within the complex to ensure that the required standards are in line with the company’s mission statement and vision.
- Ensuring that the venue is in readiness to blow people’s minds by ensuring that the cleanliness, maintenance, and general upkeep of the venues are up to the high company ideals, such as aesthetics and working order.
- Assist the General Manager in making the venue completely compliant in all areas including but not limited to Alcohol Licensing, Fire Safety, Environmental Health, Health & Safety, Employment Law.
- Assist the General Manager with all HR related issues, ensuring that the site DMs have accurately recorded the correct processes related to starters & leavers, absence, sickness, managing performance, disciplinaries and grievances.
- Handling administration and paperwork ensuring that all confidential documents are secured, and that any personal data is stored in line with company policy.
Our Sicker Than Yo Average Offer:
- Opportunity to work at an iconic venue delivering fun everyday.
- Free golf and 50% off drinks at all venues for employees, along with great discounts for family and friends.
- Stakeholder pension scheme.
- Private Medical and Life Insurance following successful probation.
- 24/7 access to a free, confidential BUPA employee assistance programme.
- Flexible benefits programme including Perks at Work, Gym Discounts and Cycle2Work.
- 28 days per year annual leave including bank holidays.
- Ongoing training and career development.
Want to join our amazing team?
We believe the right people find us - positive personalities with the energy & passion to provide THE BEST experiences for our guests and teams. Our culture is social & fun so if you want to collaborate with the best in creating jaw dropping guest experiences, apply now.