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Responsibilities

• Manage the front office team, training & development.
• Schedule department to business needs
• Oversee cash, key, and security protocols.
• Operate front office systems & procedures.
• Ensure accurate billing & revenue management.
• Assist with Hotel Duty Management
• Observe Health, Safety, and legal requirements.

Benefits

Requirements

• GCSEs in Maths & English (or equivalent)
• Previous staff management experience
• Strong customer service and interpersonal skills
• Knowledge of Property Management Systems (PMS)
• Ability to handle complaints effectively.