Business and Customer Relationship Manager (CRM)

Grade 8 (£44,414 - £52,841 p.a depending on experience)

This role will be based on the university campus and will involve hybrid working split between home and campus. We are also open to discussing flexible working arrangements.

Do you have experience in supporting and enhancing a customer relationship management (CRM) system through Microsoft Dynamics? Are you keen to play a role in the development of new business engagement opportunities for the University?

The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

You will support the University’s business engagement activities by delivering against requirements agreed upon with senior management and colleagues in the Research & Innovation Service (RIS) and undertaking analysis of market-leading business databases. You will be supporting the growing usage of the recently introduced Microsoft Dynamics 365 Customer Relationship Management system (CRM).

You will have a background in Microsoft Dynamics, database analysis and end-user support, specifically creating queries, developing reports, providing user training, analysing company data and undertaking configuration changes to enhance the functionality of the CRM system. As the focal point for CRM within the Research & Innovation Service you will support users and act as the interface with IT and our CRM vendor for issue resolution and technical development. You will also be able to build productive collaborative relationships and be committed to undertaking continuous professional development to maintain and build your skills and knowledge.

The University has placed business engagement as a key objective in an ambitious institutional strategy. As a member of the Nexus team within the Research & Innovation Service, and reporting to the Director of Nexus, you will play a role in supporting the Senior Management Team and Research and Development colleagues to identify and track new business engagement opportunities in one of the largest research-intensive universities in the UK.

What we offer in return:

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
• Generous pension scheme – the University contributes 21.6% of salary.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Gareth Scargill, Interim Nexus Director

Email: g.scargill@leeds.ac.uk

Further details:

• Candidate Brief