We have a fantastic opportunity for a Team Leader (Operations Supervisor) to join our team based in Stoke-On-Trent.
Overall Purpose
- The Team Leader is primarily responsible for the day-to-day service delivery to patients, providing support for operational, clinical and make ready staff. Reporting daily activity to the ERS management.
- To provide support and work closely in conjunction with the Operations Manager to ensure that the operation continues to remain compliant and providing the best possible patient experience.
- At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues, and others by assessing risks and adopting safe working practices.
- The team leader is responsible for ensuring accurate communication at all times to all operational staff and the Operations Manager working on and off site.
- Working closely alongside the Operations Manager to compile reports and provide accurate and timely information as and when required.
- Line management of all road staff including all ACA's, BLD & Paramedics.
- Fleet management
- Ensuring that the databases are kept up to date to ensure CQC compliance.
A working knowledge of booking, planning and dispatch for cover when required
Main tasks and accountability
- The Team Leader role has responsibility for the provision of leadership and management to the immediate operational staff. To include PDP's & discussions where required.
- Develop a good working knowledge of the business processes to ensure these are being complied by and followed by all clinical staff in specified areas.
- To provide effective leadership in ensuring that standards and practices comply with policies and procedures.
- To ensure that the ambulance crews understand their roles and are working within the clinical governance strategy to promote excellence in clinical practice in accordance with Care Quality Commission guidelines.
- Maintain the fleet in accordance with inspection dates, deep clean schedule dates, whilst ensuring all statutory legal requirements for all vehicles are updated in a timely manner in line with site fleet planners.
- Manage staff rota
- Assist with office duties i.e., processing and inputting information from run sheets, collation, and entry of data, providing accurate customer reports to the Operations Manager and the business.
- Uphold business principles of customer and patient care, and staff welfare by promoting and maintaining good working relationships and practices in all dealings with staff and outside agencies.
- Ensure that all staff within the team participate in mandatory training.
- Provide a patient focused service and an appropriate level of customer support that engenders customer satisfaction and confidence in the service.
- Drive allocated vehicle as road traffic law dictates, in a manner appropriate to the conditions, and with due consideration for the safety of vehicle occupants and other road users, in non-emergency conditions.
- Support the operations manager with ensuring KPI targets
- Recruitment and onboarding.
- HR support – sickness reporting, ensuring the company sickness policy is adhered to. Return to works, record of discussion’s, references, contracts.
- Minute taking. I.E., team meetings, disciplinary’s, investigation meetings etc.
- To ensure audits become part of everyday practice, are conducted, and reported when required.
- Incidents and complaints are investigated and managed swiftly and reported to the Operations Manager.
- Support the Operations manager with any follow up requirements and investigations. I.E. Disciplinary, Grievances etc.
- Any other Ad Hoc duties as and when required to meet business needs.
- Ensure the site and operation is kept clean and tidy at all times and the site remains CQC compliant.
- Staff are kept informed of decisions and notice boards kept up to date at all times.
- Ensure any vehicle defects are reported, liaise with the fleet.
- On call on a rotation basis – 1 in 6 (Paid)
Experience required/desired
- Microsoft Excel, Word & Outlook – Intermediate to Advanced would be beneficial
- Minute taking
- Diary management
- Timekeeping
- Driving Licence Required
- Some understanding of the healthcare sector would be beneficial but not essential
- Administration background would be beneficial but not essential
- Organised
ERS Medical Values:
- Collaborative
- Accountable
- Respectful
- Excellence
For the right individuals we can offer you:
- Extensive training and ongoing support
- Career Development
Closing dates for applications 26/07/2023 - can be withdrawn at anytime.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.