Job reference number 298977
Area Delivery Manager - National - Permanent
Competitive salary depending on relevant skills, experience and location
£5500 car allowance or £5000 cash equivalent
Full family private healthcare
Annual bonus potential
Generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years service
Full time
Permanent
At Royal Mail we’ve served our communities for over 500 years, helping to lead and transform the postal delivery market on a global scale. Our journey to improve never stops, and that’s where we need you.
We’re currently innovating and transforming our business for the future, adapting towards a parcel delivery market, as well as taking environmental responsibility for our impact as a business. To get there, we need exceptionally talented, bright, and driven people.
Are you a proactive, focused individual with a background operating in large scale organisation's? Are you comfortable operating at a senior level and have experience in stakeholder management and continuous improvement? If so, we would love to hear from you. We are looking for an Area Delivery Manager to join the Delivery Directors team. Interested? More details and how to apply can be found below.
There are multiple roles available, you will need to be based in your closest delivery area (South East, North East or North West) There is an expectation that you will visiting sites in your area most days and there will be travel to London once a week. You can work from home once a week.
About the Role
This Regional Delivery Manager is a key member of the Delivery Directors team, reporting in to National Delivery Director. You will be accountable for the successful creation and deployment of the strategic performance improvement plans for the end-to-end process design within the Delivery Operation.
You will be expected to drive sustained performance improvement of our processes through coaching utilising 5F and continuous improvement practises. This will be through utlsiing coaching strategies, to lead the operations team to performance improvement, strong stakeholder management and influencing skills is key for this role.
You will work in collaboration with key stakeholders across operations, acting as a technical business partner to the operations team.
A Key facet of this role is driving cultural change within the operations community, focusing on fostering an innovative climate amongst their teams, developing not only performance improvement of our Delivery processes but our people, ensuring people develop and grow within roles. The role is responsible in delivering a complete end to end process which will drive Delivery to a new level of efficiency and drive key performance metrics to achieve the operational goals.
You will lead on designing, implementing, managing, and improving the overall performance of the Delivery Operating System within your region. You will influence and drive Process & Efficiency improvements that can lead to greater process cost savings. Although you will not lead a team from the start there could be the opportunity to do so in the future.
You will also
- Create and drive strategic plans to meet the Delivery strategy and standards which underpins business KPIs, and ultimately is aligned and delivers the overall Delivery and Collection vision.
- Develop influential and collaborative working relationships with senior operational teams and our unions, focused on driving sustained performance improvement at each of our Delivery Units.
- Develop a culture of continuous improvement and innovation at all levels to drive the processing revolution, embed new ways of working and drive cost benefits within Delivery.
- Lead / support problem solving and workplace standards in a disciplined way through the cadence, holding teams to account on any failure to adherence to standards
About You
To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below:
- Experience managing Senior stakeholders and driving a high-performance culture setting goals and accountabilities for your team
- Change management skills creating environment for innovation and creativity, establishing the value of ideas and change initiatives and drives continuous improvement
- Ability to engage at all levels using personal presence and “storytelling” to articulate and translate vision into maintenance strategies, demonstrating clarity in thinking and using inspirational communication experience
- Expert knowledge of Delivery & Collection elements.
- Detailed knowledge of lean principals and the ability to demonstrate a clear understanding of the use of lean tools and techniques.
- Knowledge of cost versus risk and change management theories to develop and deliver strategic change and business performance
- Able to coach in process technical, financial and process subjects to enhance the skills and understanding of your team.
- Engagement and consultation Interfacing with senior CWU/CMA representatives.
- Able to conduct detailed data analysis, apply systematic problem-solving techniques, and effectively priorities available resources
Extra Benefits
- Generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years service
- Company pension scheme with competitive contribution rates
- RMG Share Schemes - partnership and matching share offer
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Access to our Feeling First Class service, providing both mental and physical wellbeing support
- Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- Free & discounted RMG products - free keep safe & redirection, partner discounts
- Free stamps at Christmas
- Available only to perm employees
Your career in safe hands
At Royal Mail we value our people and we want our people to be proud to work for our businesses.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.
An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.
Next Steps
The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews on W/C 28th August either in the Leeds or London office whichever is closest to you.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
Closing Date: August 24th. Please note, this advert may close early if the appropriate number of applications has been reached.
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