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The first point of contact in any organisation is crucial so we are pleased to offer and recruit customer-focused and professional people into our Centre. We are looking for energetic and ambitious candidates to apply for 11 Customer Services Officer positions within our Customer Operations Team. These are multifunctional and diverse roles which will see the applicant working across a wide range of channels, such as Contact Centre and webchat and be comfortable with navigating our web pages.

To be successful, we require that you match the following criteria.

• Ready to work 36 hours a week between the hours of 9am - 5.12pm Monday to Friday
• Work at the Enfield Civic Centre for twice a week (will be increased soon) and working from home
• Have sound working experience in Contact Centre’s, webchat, CRM systems and have a clear, concise and polite telephone voice
• Have a positive attitude toward customers
• Will go the extra mile to help our customers and listen to their needs

Enfield council is an equal opportunities and inclusive employer and so we welcome applications from all sections of community and guarantee interviews for people with disabilities who match the essential criteria.

In return we offer a competitive salary and benefits as well as structured career progression within the group and the council as a whole.

This role is subject to a 20 week probation period.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn.

If you value these Behaviours too, we’d love to hear from you

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

Contact Details -

If you would like to know more about the role, please contact Michelle Simmons & Anis Anisuzzaman on 0208 132 1300 or 0208 132 1114 for an informal discussion.

If you have any difficulties accessing this information, please contact Charlotte O'Sullivan on 0208 132 3189 or email charlotte.o'sullivan@enfield.gov.uk

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents.

Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month paid sabbatical for Children’s Social Workers

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.