Online Team Leader

Job ID

6c77514

Location

Johnstone, Scotland

Published

1 day ago

Company

Morrisons

Website

www.morrisons.jobs

Headquarters

Bradford, United Kingdom

CEO

David Potts

Revenue

$10+ billion (USD)

Type

Company - Public

Sector

Retail & Wholesale

Founded

1899

Job Description

About The Role

To consistently deliver really great customer service by truly putting the Customer at the heart of everything you do, and focusing on the customer standards. To effectively communicate and coordinate the team of colleagues within the Home Delivery department consistently deliver outstanding performance and who demonstrate an uncompromising focus on the customer experience. Ensure the team follow the routines and practices required within the Home Delivery department to ensure on time completion of every order.

Accountabilities:

Customer

Deliver the company's plan for service by creating a culture that delivers outstanding service to all our customers
Listen to our customers and build strong relationships across he store, using these relationships to continually improve the service levels across your department
Create an engaging Department environment where colleagues are trusted to place customers at the heart of everything they do and can actively contribute ideas for improvement

Colleague

Engage colleagues both within your department and other departments to create a culture of cross functional working
Engender a supportive and performance driven department culture where achievement and contributions are recognised and rewarded.
Lead and develop colleagues to deliver performance against plan and ensure that they fully deliver the tasks they are accountable for

Operational

Analyse department data to identify opportunities and risks and use this to develop a plan of action with the Home Delivery Manager
Deliver high store standards and operational and statutory compliance across the department ensuring delivery of exceptional service, quality and shop keeping standards
Ensure all policies, procedures and legal obligations are followed as specified by the company.

Sales and Profit

Assess costs of all activates
Look for ways to simplify and speed up processes

In return for your hard work we will offer you:

Fully flexible shift patterns

Six weeks holiday (including bank holidays)

15% discount in our stores available from the day you join us

Additional 10% discount card for a Friend or Family member

Career progression and development opportunities

Subsidised in store cafe or shop floor ranges

Market leading pension and life assurance

Healthcare/Well-being benefits including Aviva Digital GP

️ Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more

Long Service Awards

Optional Payroll charity donations

Enhanced Family/Maternity/Parental leave

Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link

About The Company

Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.

At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

About You

What do I need to be a successful Home Delivery Team Leader?

Ability to build and maintain effective relationships
Experience in developing and leading teams, coaching to build competence and confidence for high performance
Strong operational and technical knowledge of the department
Able to effectively plan, organise and manage own and direct reports workload
Able to work to strict deadlines

We are an equal opportunities employer and welcome applications from all sections of the community.

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