Location: London Stratford
Salary: £13.13 per hour + Unlimited Bonus Framework
Hours: 40 hours per week
At Vodafone UK Retail it's our job to help customers get the most out of their tech, tech that's here to change every day. You’ll work in a vibrant, ambitious culture with a strong focus on customer experience and helping build a better digital future for everyone.
What will you be doing?
We are seeking a motivated and sales-oriented Retail Adviser to join the team in our Vodafone London Stratford store. In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered. You will also do your utmost to help resolve any issues a customer may have, right there, right then.
Who are we looking for?
We are looking for people who are level-headed, have a mature mind-set, combined with enthusiasm, energy and drive. It can be a demanding role and you’ll need to be able to commit to some weekend work as well as weekdays, but for the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands.
Role accountabilities;
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Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us
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Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
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Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs
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To meet and exceed individual sales targets and ensure compliance against key metrics
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Undertake regular learning and development and align with company and FCA requirements
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Adhere to company and regulatory policies and guideline at all times
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Partaking in Vodafone’s security vetting process whenever required
What’s in it for you?
An excellent remuneration and bonus package with 25 days holiday entitlement and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
Together we can
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.