Job Description
Do you want to work within a professional, well-established and fun admin team?
The role will be to provide comprehensive, effective and high-quality administration service to the Adult Neurodevelopmental Service.
The post holder will work closely with the current administration colleagues providing cross-cover when required, for example to cover absence.
To provide high quality administrative support to the Adult Neurodevelopmental Teams.
To contribute to and implement robust systems and processes to support the team to deliver high quality clinical care working flexibly across the teams and service as and when required within the role.
Responsibility for administering and supporting the Single Point of Access (SPoA) process in the Adult Neurodevelopmental Services referral meeting.
Work alongside the SPoA team in processing incoming referrals and signposting to clinicians waiting lists in consultation with the lead clinicians.
Ensure timely input of referrals and timely completion of tasks relating to SPoA. Liaising with clinical operational leaders regarding issues arising with the process. Ensuring timely signposting and compliance with required waiting times.
Accurate recording/registering of referrals via Electronic Patient Records and recording of outcomes. Communicating and acknowledging requests, advice and outcomes to referrers and others regarding clinical decisions relating to referrals.
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.
Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
To provide high quality administrative support to the Adult Neurodevelopmental Teams.
To contribute to and implement robust systems and processes to support the team to deliver high quality clinical care working flexibly across the teams and service as and when required within the role.
Responsibility for administering and supporting the Single Point of Access (SPoA) process in the Adult Neurodevelopmental Services referral meeting.
Work alongside the SPoA team in processing incoming referrals and signposting to clinicians waiting lists in consultation with the lead clinicians.
Ensure timely input of referrals and timely completion of tasks relating to SPoA. Liaising with clinical operational leaders regarding issues arising with the process. Ensuring timely signposting and compliance with required waiting times.
Accurate recording/registering of referrals via Electronic Patient Records and recording of outcomes. Communicating and acknowledging requests, advice and outcomes to referrers and others regarding clinical decisions relating to referrals.
Produce documents, charts, tables etc., by use of Microsoft IT packages e.g., PowerPoint, Word, Excel, Access and disseminate information via email.
Ensure the maintenance of accurate and efficient filing systems, including both paper and computerised systems ensuring strict confidentiality of client identifiable information.
Taking of notes in a range of professional multi-disciplinary meetings as requested by nominated supervisor / manager.
Prioritise and undertake general clerical tasks, including photocopying, filing, processing of mail, scanning, archiving and electronic filing
Complete tasks in relation to the E Roster system and support the teams with inputting onto the E Roster.
Receive and make telephone calls on behalf of the service, taking messages, and dealing with enquiries appropriately and ensuring accurate and timely communication of messages.
Format documents to ensure they meet service specification and are in line with relevant policies and procedures.
Provide cover for other Administration colleagues anywhere in Learning Disability Services as required and designated by the nominated supervisor / manager; this may require working at different bases at times.
Undertake any other appropriate duties as may be delegated from time to time by Nominated Supervisor / Manager.
Maintain a professional and confidential approach to work at all times.
To be familiar with and comply with relevant Trust Operational, Personnel and Health and Safety procedures.
Providing IT / EPR support to the clinical team, including taking the lead in collaborating with IT staff to facilitate maintenance and repair of hardware and software. Provide ongoing support to the clinical team to ensure data added to the EPR system is up to date and accurate. Actively participate in initiatives to improve user understanding of EPR systems and processes, dissemination good practice and knowledge, and act as an intermediate between the clinical team and the EPR team.
Maintenance of effective secretarial and administrative support to the service within a changing environment.
Keeping up to date with changes to IT systems and National and Local Performance Management Initiatives.
Maintaining effective communication with a wide range of service users, carers, families, and agencies.
Ability to manage potentially stressful or upsetting sensitive situations in an empathetic manner.
At all times to demonstrate behaviours and conduct themselves in a manner that reflects the “DCHS Way”
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