Medicine Counter Assistant - Pharmacy

Cromwell Hospital

Kensington SW5 0TU

Permanent / Full-Time / 37.50 hours per week

Salary up to £23000 per annum (dependent on experience).

JOB REF: R1084743

For this role it is essential that you have an NVQ Level 2 in Pharmacy Services or equivalent MCA qualification

About the Department:
The Pharmacy service is open on Monday to Friday from 8.30am to 8pm and is on Saturday morning from 9am to 2.30pm. Applicants will contribute to our excellent evening service from 5.30pm – 8.00pm – Monday to Friday and on Saturday morning.

As a Medicine Counter Assistant at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients each and every day.

We have belief in you to do what’s right for our patients and in return we’ll support you to develop your career so you can not only grow at Bupa but thrive.

Role Overview:

You will provide an exceptional outpatient pharmacy counter service to all patients, staff and health care professionals. M anage and coordinate the front counter service, identifying customer needs and offering appropriate advice on over the counter medicines. As a front line member of the team this role will ensure all customers are well received and responded to appropriately. Communicate and escalate to the team and the Responsible Pharmacist. Maintain GPh.C standards. To register patients, take payments and provide an accurate cashier function, managing a daily float in line with current policy and procedures. C ollect data for audit purposes and act as a service ambassador.

What you'll do:

• Receive and verify Outpatient prescriptions in accordance with the law and hospital procedures and to ensure that the appropriate checking procedures are adhered to at all times. To refer any questions regarding prescriptions and drug information to a pharmacist.

• Support the continued functioning of the Outpatient Dispensary by ensuring efficient stock maintenance on Ascribe and implementation of administrative procedures.

• Support the RP with the management of the Front Counter

• Support the implementation and efficient use of IT- related developments such as PeopleSoft ordering, EPOS, Ascribe-related initiatives and digital technology.

• Sell ‘Pharmacy Only’ and GSL medicines to patients, using appropriate questioning to ensure that the medicines are being used appropriately, under the direct supervision of a pharmacist in accordance with the General Pharmaceutical Council guidelines for licensed retail pharmacies.

• Maintain safe working practices and adhere to clinical risk management policy and recommendations.

• Proactively assist in audit and quality assurance programmes.

• Adopt the correct administrative procedures when dealing with complaints from patients/relatives following set policies and procedures.

What are we looking for in our Medicine Counter Assistant?

• Excellent written and spoken English.

• NVQ Level 2 in Pharmacy Services or equivalent MCA qualification ( essential)

• Experience of retail / hospital pharmacy. (essential)

• Computer literate.

• Experience in service delivery in area of Pharmacy ( essential)

Why Bupa? What’s in it for you?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our Benefits:

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Medicine Counter Assistant, you’ll be eligible for:

• Payment of Professional Registration fees (if applicable)

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

• Bupa health insurance

• An enhanced pension plan (you put in 3% and we put in 6%) and life insurance

• Annual performance-based bonus

• Support with travel costs via a season ticket loan or cycle2work

• Discounted access to online gym sessions through Gympass

• We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

• Not only this but we also offer a range of lifestyle and financial wellbeing benefits.

Whether you are currently in the NHS or a private setting, we are sure you will find your career with us motivating and rewarding. Like all of us at Bupa, you do what you do because you care. Every one of our brilliant people is passionate about making a real difference.

About Us

Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.

We’re an internationally recognised hospital located in the heart of Kensington, London. At the Cromwell Hospital we’re committed to providing the highest quality healthcare for our patients. We’re one of the preferred health care providers for leading consultants and for both international and local patients alike. We are continuously investing in standards and the technology to keep us at the forefront of clinical advancement.

Diversity and Inclusion:

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa.

We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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