Service Line Reporting and Performance Management
To continuously improve performance and cost efficiency by actively managing performance at both a system and an individual level.
To ensure that all appropriate data on the service area is captured in a timely manner, in line with the Trust’s business processes.
To use data and information to develop an in depth understanding of resources, costs and activity and to improve performance in each service area.
To meet all Key Performance Indicators as described in the Trust’s Business Performance Report or equivalent performance management tools
Ensure effective engagement and communication systems are in place right through the services and between and across multidisciplinary teams, where relationships are key to the delivery of safe, effective and timely care to our service users.
Governance, Quality and Safety
To assist the leadership team in developing and maintaining an operational policy for their designated area(s) that clearly sets out how the service described in the service specification is delivered.
To continuously improve quality (including outcomes) and safety within each designated area, in line with locality, Trust and national requirements.
To assess, manage and document service risks in line with the Trust risk management policies and in line with internal locality systems
To ensure that relevant legislation and Trust policies and procedures are implemented within each service area.
To ensure governance structures are in place in line with and in support of the Trust’s governance structures.
To ensure full compliance with the Trust’s complaints procedure, and that actions arising are completed to improve the quality of service to patients.
Support investigations into any Serious Untoward Incidents (SUI). To participate in clinical and operational/performance audits.
Financial
Be accountable for the financial performance of key budgets delegated within designated area(s), and to ensure that the services meet their financial targets, enabling the Trust to meet its own corporate financial obligations.
Ensure that all those within the services with influence over expenditure have the knowledge, ability and information required to understand the current financial framework.
Work with the Finance, HR and IT to support delivery of clinical services.
Identify cost pressures, service development and cost improvement plans, develop business cases to meet requirements and present to Leadership Team as required.
Ensure that the Trust Standing Financial Instructions are adhered to and that all staff understand these instructions.
To support processes aimed at improving financial information and budgetary control and to ensure that all assets operated by the Services are utilised effectively
Qualifications
Essential:
Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level.
Recognised post-graduate management qualification or equivalent experience.
Masters level education or demonstrable equivalent experience
Desirable:
Experience of managing health and social care integrated services.
Experience
Essential:
Significant experience working within and Managing clinical services.
Significant experience of clinical performance management.
Significant general and operational management experience to include the management of a large multi-disciplinary group of staff – part of which to have been in the NHS
Demonstrable ability to lead and influence
Evidence of sound budgetary management experience
Experience in service redesign and project management
Demonstrable experience of relationship management with external regulatory bodies
Experience of managing a busy administration workload with conflicting priorities
Experience of handling confidential and sensitive information in accordance with the Data Protection Act
Experience of contributing to the design and development of standard and bespoke data reports
Experience of using initiative and enthusiasm to problem solve/develop the services with minimum disruption to the office
Experience of contributing to policy development and implementation.
Desirable:
Extensive experience of managing services at a senior level.
Working in a range of management roles and environments.
Working in mental health.
Skills
Essential:
Ability to communicate with people about difficult matters / in difficult situations across a diverse range of scenarios / situations.
A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams
Fully developing staff potential through facilitating training, development and education initiatives
Experience of team working and building and maintaining effective working relationships in a multidisciplinary environment
Intermediate IT software experience – internet based, databases, information systems and key MS office packages
Experience of writing reports for high level committees and Trust Board
Ability to develop oneself and others in leadership and service management.
Promote, monitor and maintain best practice in health, safety and security.
Ability to appraise, interpret and apply .
suggestions, recommendations and directives for improving service areas.
Ability to help develop a culture that improves quality in service areas.
Ability to promote equality and value diversity.
Knowledge
Essential:
Good working knowledge of wider health and social care system and structures, policies, procedures and legislation relevant to services areas.
Knowledge of management tools, organisational systems and processes relevant to managing in an NHS organisation.
Knowledge of the philosophy, principles and national drivers underpinning services for people with mental health problems.
Other
Essential:
Ability to travel independently
Positive attitude to change.
Able to work effectively and collaboratively as part of a team.
For full duties of the role,
Please visit our Facebook and Twitter page @NSFTjobs
For further details / informal visits contact:
Name
Danielle Cooper
Job title
Service Manager
Email address
danielle.cooper@nsft.nhs.uk