Job Description
Role: Customer Services Administrator
Hours: Monday - Friday
Salary: £22-24k
Location: Dodworth, Barnsley
Start date: ASAP
First Choice have an exciting opportunity to join our client, an established fast-growing discount wholesaler.
We are searching for a customer services administrator to assist with their ever-increasing customer base.
Your key duties will include:
- Liaising with customers and our transport partners to arrange deliveries of orders.
- Problem solving with customers to resolve issues, processing credit note and arranging collections if necessary.
- Working closely with our warehouse team, overseeing the dispatch process.
- Investigating customer issues thoroughly, such as mis-picks, damages and delivery problems.
- Responding to customers via email and over the phone with enquires including, advising on stock levels, pricing, delivery dates, product information etc.
- Producing commercial documents for Export.
- Liaising with freight forwarders to book deliveries of inbound containers.
- Other general administrative duties.
The successful candidate will:
- Education - A-Level or equivalent.
- Excellent working proficiency in Microsoft Excel is essential.
- Good working knowledge of other common Office software such as Word and Outlook
- Organised and ability to work to strict deadlines.
- Have a can-do attitude with an understanding of the importance of excellent customer service.
- Experience within a wholesale function would be desirable.
- Gain an understanding of products sold to answer customer queries effectively.
- Excellent telephone manner and the ability to form positive relationships, both internally and externally.
INDCOM
Job Types: Full-time, Permanent, Temp to perm
Salary: £22,000.00-£24,000.00 per year
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Barnsley: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
- Administration: 2 years (required)
Work Location: In person
Reference ID: JG/CSA/0723
Expected start date: 04/08/2023
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