Job Description
About us
North Yate Pharmacy is a small business in Yate Central. We are professional, fun and supportive.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Casual work attire
- Lively atmosphere
About North Yate Pharmacy
North Yate Pharmacy provides a dynamic, forward thinking-working environment. We are extremely proud of the care we offer our patients and strive to keep at the forefront of Innovation in community pharmacy.
Duties:
- Ensure pharmacy compliance with ethical, professional and legal pharmacy standards to ensure that every customer and patient receives a safe, accurate and efficient service
- Make decisions which positively affect all aspects of pharmacy performance that are aligned with the company’s values
- Ensure you drive the NHS agenda and work collaboratively with the superintendent’s office to reduce incidents
- Take responsibility to ensure that your pharmacy maintains high professional standards, both dispensing and retail, to provide a safe working and patient environment at all times
- Ensure confidentiality of customer and company information as required by the Data Protection Act
- Ensure effective long-term relationships are being developed and maintained with current and future customers
- Establish positive business relationships both internally and externally
- Ensure the pharmacy team delivers the best service and care for our customers and patients and maximises the opportunity to drive customer loyalty
- Use effective questioning and listening techniques to understand customer needs and provide them with the relevant services or products
- Keep waiting times for customers and patients to a minimum, ensuring that resource is utilised effectively within the pharmacy and scheduling of staff is aligned to customer footfall
- Deal with customer and patient complaints effectively and efficiently
- Ensure ongoing performance management of your pharmacy team
- Develop pharmacy colleagues by reviewing and giving regular feedback against objectives and values
Requirements:
- Be a qualified Pharmacist and registered with the GPhC
- A passion and focus for customer care and customer safety
- Ability to work accurately and efficiently with a high level of attention to detail
- Committed to continual self-development
- Proven teamwork
- Open and clear communication skills and the confidence to engage customers
- Ability to establish needs and opportunities through effective questioning techniques
Job Type: Permanent
Salary: £42,341.00-£50,155.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Store discount
Schedule:
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Yate Central: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 01/08/2023
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