Detailed job description and main responsibilities
Please refer to the job description and person specification attached to the advert for the full details.
Accurately and efficiently listen to dictated letters from supplied scripts, amending and correcting grammar as required.
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
Establish and maintain admin systems/databases.
Dealing with incoming mail, results/reports management.
Ability to navigate hospital information systems, e.g. Medway PAS, NotIS, etc in order to obtain information on appointments and obtain test results.
Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines.
Answer telephone queries and escalate appropriately
Undertake daily audits of clinical correspondence to ensure a high standard of accuracy and quality of work.
Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.
Dealing with patient and consultant enquiries.
Deal with telephone calls inbound and outbound relating to specific care in a confidential manner.
Manage e-mail accounts to retrieve Inter Provider Transfers then record and take any necessary action as appropriate.
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.
Ensure RTT patient data quality is accurate at all times.
Adapt a flexible attitude to meet the needs of the service, taking into consideration each department’s unique specialty and the subsequent requirements of such specialist services.
Provide cover for Patient Pathway Administrator colleagues during times of sickness and annual leave.
Undertake any other duties which may be reasonably required.
Promote an open friendly working environment.
Adhere to Trust policies and procedures relevant to your position.
Participate in a Personal Development Plan.
Person specification
Training & Qualifications
Essential criteria
RSA III word processing or equivalent experience
5 GCSE’s or equivalent C or above – including English
Computer literate to ECDL standard or equivalent.
Desirable criteria
NVQ level 3 or equivalent
Customer Care training
Experience
Essential criteria
Proven typing and admin experience
Fast and accurate audio typing
Proven typing and admin experience
Competent in the use of Microsoft Office applications
Ability to navigate different computer systems
Desirable criteria
Knowledge of 18 week and Cancer targets
Previous experience of working in the NHS and experience using MS Office, Medway PAS and NotIS
Knowledge of medical terminology
Communication
Essential criteria
Excellent written and verbal communication skills with staff at all levels of seniority
Maintains confidentiality, sensitivity and empathy in communication with patients/colleagues
Uses correct grammar and spelling
Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
Friendly and professional telephone manner.
Desirable criteria
Is open to suggestions, ideas and new working practices within a team.
Analytical and Judgement
Essential criteria
Able to use judgement to make decisions in order to solve problems / enquiries
Able to analyse situations/ issues
Use resources cost effectively
Able to complete tasks using own initiative
Works in line with organisational goals and objectives
Remains calm under pressure or tight deadlines
Seeks appropriate training opportunities
Works in line standard procedures
Planning and organisation
Essential criteria
Consistently works to high standards
Excellent planning and organisational skills, demonstrating effective time management of own workload.
Manages time effectively and displays initiative
Works within prescribed deadlines.
Physical skills
Essential criteria
Frequent use of VDU equipment