What you'll do:
- Translate business requirements into best in class articles and journeys for customers and advisors. Work with subject matter experts, product owners and stakeholders to create effective content including instructional copy to be used across multiple digital channels.
- Deliver content in line with Sky’s brand identity, values and tone of voice as well as meeting regulatory requirements. Ensure that content is engaging for customers as well as advisors.
- Ensure consistency of content across all our platforms.
- Plan and prioritise work accordingly. Provide regular updates to stakeholders and project managers, ensuring timely delivery of quality content.
- Keep all articles and journeys up-to-date across all of our channels. Ensure that ongoing changes to Sky’s products, services, systems and processes are appropriately reflected in our content and all modifications are introduced in a controlled and coordinated manner.
- Demonstrate adaptability to changing priorities and strong problem-solving capabilities. Work with stakeholders to understand their requirements in face of unexpected and urgent business needs.
What you'll bring:
- Extensive writing experience & skills, with knowledge of embedding tone of voice/brand presence.
- Ability to interpret briefs and business requirements.
- Experience working across functions, (i.e. with various stakeholders/SMEs to ensure content delivery is timely & best in class).
- Proficiency in Microsoft Office Suite.
- Relevant degree in Media Studies, Digital Publishing or English discipline OR work experience equivalent.
Customer Service Group
In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.
The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Access to free NOWTV, for streaming all your favourite shows
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base:
Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.
You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.